In addition to providing rapid access to high-level network consultants and subject matter experts to assist Toronto, Ontario organizations to resolve discrete technical issues or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance such as desktop help, IT management, and Help Desk call center services. On-demand staffing makes it possible for organizations to respond to anticipated or unplanned surges in the need for network personnel, which may be caused by situations like mergers and acquisitions, data center moves, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also fill gaps resulting from the absence of in-house IT personnel due to scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services give organizations the versatility to respond to increases in requirements for IT services without dealing with the expense and hassle that come with reviewing and hiring professional technical personnel and without the burden of increasing your full-time staff size.

Key features of Progent's short-term staffing services include:

  • Fast availability of seasoned IT pros
  • Simple engagement, termination, and resumption of services
  • Seamless extension of your full-time network support team
  • Full documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
  • Strong relationship with a top-level, full-spectrum source for network support
Progent's Shared Help Desk Call Center Program
Progent's co-managed Call Center program is a specialized on-going staff augmentation alternative that enables IT organizations to divide the responsibilities of Call Center support seamlessly between their full-time network staff and Progent's nationwide team of IT support experts. Working as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a joint service alternative powered by the industry's leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network expertise for organizations of all sizes throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Toronto, Ontario Companies
Progent's nationwide team of certified consultants and technical experts can provide Toronto, Ontario organizations a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term Staffing Services for Toronto, Ontario Organizations
To find out more details about Progent's short-term supplemental staffing services for Toronto, Ontario businesses, call 800-993-9400 or visit Contact Progent.