Wireless Support

Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful products for maintaining anytime-anywhere access to messaging, calendars, web applications, and other critical business data. Progent can provide Huntington Beach, California companies the services of BlackBerry-certified experts who can help businesses to manage existing BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for businesses of all sizes, successful deployment and support of BlackBerry solutions has grown more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations frequently resort to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient remote service delivery capabilities, provides small businesses an affordable alternative for integrating BlackBerry products productively into their IT network.

Progent's engineers can help your business with SQL Server 2019 integration support, SQL Server 2016 migration and management consulting, and Microsoft Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined management utilities to enable you to track and control BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile applications, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.

Integration Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for handling critical tasks like smartphone deployment, upgrades, and retirement while also offering a solid foundation for security and high availability. BlackBerry Enterprise Server delivers transparent communication between Exchange Server, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry smartphones and allows remote synchronization.

BES Server offers a variety of data protection capabilities starting with advanced data encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows great versatility in selecting degrees of security to match the special needs of your environment. Progent's BlackBerry certified engineers can assist your company to choose advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security settings include:

• Disable a BlackBerry device
• Erase data from a lost smartphone
• Lock out Bluetooth functionality
• Activate internal defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to prevent BlackBerry users from loading or running unsafe or unauthorized applications. Progent can help you to choose protective processes like:

• Specify precisely which programs are allowed on the device
• Block third-party applications from using non-volatile memory on the smartphone
• Determine which functions third-party software can access on the BlackBerry device
• Restrict the types of connections external programs running on the device can initialize
• Block all external programs from being installed or executed on the BlackBerry device

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to architecting mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can also help your company to troubleshoot a broad array of issues associated with synchronization, device detection, email reconciliation, web access, mobile connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online technical assistance for small company networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support expenses at a minimum and, by dealing with problems promptly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist your company to define and implement appropriate security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Professional
In order to get in touch with Progent about professional help for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.