Fast and Affordable Online Troubleshooting for Honolulu Hawaii Networks
Fast Online Help for Honolulu NetworksFor businesses located in Honolulu Hawaii, Progent provides remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and have access to the sophisticated technology required to resolve most network issues rapidly. This lowers immediate costs since solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where quick repairs manage to turn into substantial tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and proven processes which permit the highest level of efficiency for remote technical support and repair for information networks of any size. Progent's online support team can interface to your computer system without violating network security.

Progent's powerful customer support database application maintains thorough documentation of all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help provided to every Progent client by any Progent consultant. This database of trouble tickets and solutions is organized as a quickly retrievable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts can determine optimal resolutions promptly.

Remote support services available from Progent to customers in Honolulu Hawaii include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network scales easily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Basic plans include remote monitoring and management, security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious jobs. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your designated IT personnel and your assigned Progent technical consultant so potential issues can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid recovery of critical files, apps, system images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a smooth supplement to your internal IT support group. User access to the Service Desk, delivery of support, problem escalation, trouble ticket creation and updates, performance metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your in-house network support group, by Progent's team, or both. Your business has complete flexibility to extend or reduce your share of technical support activity as needed. Progent provides initial installation and onboarding of the professional services automation software as well as workflow documentation, validation and education. For more information about ProSight Co-Managed Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology consultants provides your clients in Honolulu Hawaii quick communication with an efficient network service resource with extensive background providing telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a crucial driver of business productivity, and Progent's goal is to resolve instead of just report IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For additional information about Progent's expertise, programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Honolulu Hawaii online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive and automated. By spotting looming trouble spots before they evolve into downtime, automated monitoring can head off stressful and expensive network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a variety of OS platforms.
How Your Honolulu Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Honolulu Hawaii, Progent's phone-based computer support specialists are ready to deliver professional and economical IT support the moment your business needs it. More than 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Honolulu company relies on a regular freelance consultant or maintains an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the knowledge to fix unexpected network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Honolulu Hawaii
Progent's remote network troubleshooting services allow your Honolulu organization to experience the advantages of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Honolulu Hawaii, nearby computer support resources, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, serious problems may strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call support experts offer a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on useful information to increase your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller organizations often rely on individual freelance consultants. While freelance service people carry less overhead than big service organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your business expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your network is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically start with an information system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown onto a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. These badly built systems require proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the stable foundation to handle current business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of IT support, performing a broad range of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every client. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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