Fast Online Help for Honolulu Hawaii Information Networks
Fast Remote Consulting for Honolulu NetworksFor organizations in Honolulu Hawaii, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network problems rapidly. This reduces direct expenses since service calls use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical online service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where quick fixes somehow turn into major bills. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested processes which allow the maximum degree of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can communicate with your company's computer system remotely without compromising corporate security.

Progent's sophisticated technical support reporting application keeps comprehensive histories describing all service that Progent's customers have received. Progent's team consultants have access to the details of services provided to every customer by every Progent consultant. This history of problems and fixes is stored as a conveniently exploitable proprietary database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Remote support services provided by Progent to clients in Honolulu Hawaii include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent takes care of the necessary monitoring and management for you, so your network expands smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT management staff and your assigned Progent consultant so emerging problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Center Services
    Progent's Shared Service Desk offers a seamless extension of your core support team. Client interaction with the Service Desk, provision of support, issue escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent whether incidents are taken care of by your corporate network support group, by Progent's team, or both. You have complete versatility to expand or shrink your share of technical support activity as needed. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and education. To learn more about ProSight Shared Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your customers in Honolulu Hawaii quick assistance from a large support resource with years of background delivering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a major enabler of company efficiency, and Progent's aim is to solve rather than simply track network issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's expertise, programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Honolulu Hawaii remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By spotting looming issues before they result in crashes, remote monitoring can avoid inconvenient and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a variety of OS platforms.
How Your Honolulu Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Honolulu Hawaii, Progent's phone-based computer support specialists are ready to provide effective and economical system support the moment your company has to have it. More than two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Honolulu organization relies on a regular freelance consultant or maintains a full time organization that can handle typical network issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to fix unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Businesses in Honolulu Hawaii
Progent's online network troubleshooting services enable your Honolulu company to experience the benefits of timely, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Honolulu Hawaii, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can take care of the majority of network problems. However, major troubles sometimes occur when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support experts provide a convenient, fast, and affordable solution to supplement your regular resources and to pass on valuable knowledge to improve your capability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses often depend on individual freelance consultants. While freelance consultants carry smaller overhead than big support firms and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly designed systems require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex array of technology options available for accelerating business success and enhancing productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network service, executing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each client. The practice of documenting and archiving support records allows more effective support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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