Enlarging your at-home workforce may have a major impact on IT architecture, security, and company culture. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Eugene organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Eugene, Oregon organizations to with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a from-home workforce, which might be motivated by an epidemic or as an element of a disaster recovery plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services allow businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their active tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables you to supplement your current Help Desk organization by sharing delivery of Call Desk services seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class desktop support to your from-home workers, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Eugene, Oregon company, phone 1-800-993-9400 or refer to Contact Progent.