Fast Remote Technical Support for Hartford Connecticut IT Networks
Immediate Remote Consulting for Hartford SystemsFor organizations in Hartford Connecticut, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. This reduces immediate expenses because service calls require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid situations where fast solutions manage to turn into big tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and proven processes that allow the maximum degree of effectiveness for online consulting and repair for information networks of any size. Progent's remote service group can access your system remotely without breaching corporate security.

Progent's advanced service reporting system keeps detailed records of the support that Progent's customers have been provided. Progent's team service personnel have access to the history of support rendered to every Progent client by any Progent consultant. This archive of trouble tickets and fixes is structured as a quickly exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' internal support staff so Progent's online consulting specialists can come up with the best resolutions in the least time.

Online services available from Progent to companies in Hartford Connecticut include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your network scales readily without holding you back. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by offering an environment for performing common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your specified IT management staff and your Progent consultant so emerging issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and fast recovery of important files, applications, system images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are via a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk provides a transparent extension of your corporate support team. Client interaction with the Help Desk, delivery of technical assistance, problem escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive whether issues are taken care of by your internal support group, by Progent, or by a combination. Your business has unrestricted versatility to extend or shrink your part of technical support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software plus documentation, validation and training. To learn more about ProSight Co-Managed Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk Call Center software products to handle the special demands of your company, or adding temporary phone support staff to work with your existing Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced network professionals offers your workers in Hartford Connecticut fast contact with an effective support group with substantial experience delivering phone help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial contributor to company success, and Progent's intent is to resolve and not just report IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Hartford Connecticut remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they expand into full-scale emergencies, automated monitoring can minimize stressful and costly information system failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of platforms.
How Your Hartford Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Hartford Connecticut, Progent's online computer support engineers can provide effective and affordable system help the moment your company requires it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Hartford office deals with a local freelance consultant or employs a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Hartford Connecticut
Progent's remote network troubleshooting services allow your Hartford company to experience the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your information system will derive added business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Hartford Connecticut, nearby network service providers, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, major troubles sometimes strike when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's online support professionals provide a convenient, quick, and affordable way to augment your local resources and to transfer valuable information to improve your capability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on individual freelance service providers. While freelance consultants have less overhead than big service firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your network grows, system downtime and trouble with critical software become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly built environments need proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture that can deliver the stable foundation to meet vital business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations need advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and improving productivity. They do not need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide range of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to every client. The practice of documenting and organizing service records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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