Wireless Support

Consulting Support for BlackBerry Technology
BlackBerry mobile smartphones were at one time among the most popular solutions for maintaining location-independent access to messaging, calendars, web-based applications, and other critical business information. Progent can provide Hartford, Connecticut companies the services of BlackBerry-premier experts who can help companies to maintain their BlackBerry deployments or migrate smoothly to a current mobile platform.

As the complexity of small company networks has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the standard for organizations of any size, successful deployment and support of BlackBerry technology has become increasingly challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and company databases, small organizations often turn to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry-based environments economically and effectively, doing away with the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's efficient remote service delivery capabilities, provides small companies a budget-friendly alternative for integrating BlackBerry technology seamlessly into their information system.

Progent's consultants can help your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management consulting, and Exchange Server 2019 setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up streamlined administration tools so you can track and control BlackBerry smartphones across your company, define security policies that make sense for your business, customize mobile applications, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and safely.

Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry BES Server streamlines management and support of RIM BlackBerry smartphones, offering a centralized solution for handling key tasks like device deployment, upgrades, and deactivation and also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Exchange Server, Novell GroupWise, or Lotus email platforms and BlackBerry smartphones and supports remote synchronization.

BES Server features a variety of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in selecting degrees of security to match the specific needs of your company's network. Progent's BlackBerry certified engineers can help your company to select powerful security functions and enable them wirelessly. Samples of these wirelessly selectable security settings include:

• Disable a BlackBerry device
• Erase data from a missing or stolen device
• Lock out Bluetooth functionality
• Activate built-in protection against malicious attacks

BES Server also offers versatility in determining mechanisms to keep BlackBerry users from loading or executing unsafe or prohibited software. Progent can assist you to choose protective processes such as:

• Specify precisely what applications are permitted on the device
• Block third-party software from allocating persistent memory on the device
• Determine which functions external applications can access on the device
• Restrict the kinds of access third-party software running on the BlackBerry smartphone can initialize
• Prevent all third-party applications from being installed or executed on the device

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition assist you to troubleshoot a wide array of issues concerning synchronization, device detection, messaging reconciliation, web access, wireless connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote help for small office IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support costs low and, by handling problems quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements assessment, solution architecture, deployment planning and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help you to determine which administration approach and hardware products meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software editions, server hardware and storage, network design, and application set up.

To maximize system security, Progent's BlackBerry consultant can help your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Consultant
To ask Progent about engineering expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.