Eugene, OR Online Support from Certified Network Service Professionals
Progent's network help services can deliver your Eugene, OR company cost-effective and consistent access to Microsoft and Cisco certified consulting experts. By delivering network consulting service when you need it, providing specialized knowledge for vital technologies, delivering unique services such as 24x7 network monitoring, and billing only for support you use, Progent offers your Eugene, Oregon business an affordable option for maximizing the business value of small business networks. Whether you have an on-premises system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations to create and support a robust and secure information network and to benefit from quick access to the experienced help usually restricted to corporations who can set up a large in-house IT group.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service personnel. This can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your business to plan and implement your cloud computing strategy.

Main Practice Areas Supported by Progent for Businesses in Eugene, Oregon
Progent's nationwide team of industry certified engineers offers support for virtually all aspects of information systems used by businesses of any size. Practice areas supported by Progent in Eugene include:

Service Delivery Alternatives for Eugene, Oregon Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and network management. Progent's model for providing IT support is built on the Call Center structure familiar to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and strict cost monitoring for a range of IT support delivery alternatives that include online repairs, onsite help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to give small businesses the ideal combination: onsite support technicians when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues. For details, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, visit Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest products, network protection consulting, non-stop network design, virtual server solutions, plus configuration, customization and support for small business programs including accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects including site relocations and major system migrations, extended initiatives such as customizing a legacy ERP platform to a current MS Dynamics or Dynamics 365 solution, database application development and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like disaster recovery and malware removal.

  • Network Infrastructure Guidance for Teleworkers
    Progent can assist small and mid-size businesses to design, configure and troubleshoot the infrastructure required for telecommuters. Aspects of infrastructure for which Progent's experts can provide support include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN design and deployment, and reliable Internet access. For details about Progent's infrastructure expertise for teleworkers, refer to network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition simple for clients to transfer to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for network information security and reporting.

The scope and size of Progent's engineering staff bring a powerful array of benefits to companies trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, in the trenches of network service, executing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for fixing actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for quick repairs. Another advantage of by-the-minute pricing is that customers are less tempted to allow incipient problems to stay unaddressed until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Eugene, Oregon business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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