Wireless Solutions

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless smartphones were at one time one of the most successful products for achieving anytime-anywhere access to messaging, scheduling, web applications, and other critical business data. Progent can provide Eugene, Oregon businesses the services of BlackBerry-premier consultants who can help businesses to maintain their BlackBerry environments or transition smoothly to a more popular mobile platform.

As the complexity of small business networks has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the norm for businesses of any size, effective integration and support of BlackBerry solutions has become increasingly challenging. To deal with issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small organizations frequently turn to outside consulting firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and repair BlackBerry environments economically and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote support capabilities, provides small companies a budget-friendly solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's experts can assist you with SQL Server 2019 integration and development consulting, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your data and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to track and control BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Technical Services for BlackBerry Enterprise Server
RIM's advanced solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange Server, Domino, or Novell GroupWise clients to send and receive emails that are encrypted during wireless transit to ensure optimum data protection. BlackBerry BES Server also simplifies a wide selection of critical administrative tasks that span from BlackBerry deployment and updates to wireless security and high availability.

Progent's BlackBerry-premier consultants can assist you to use BlackBerry BES Server to do routine jobs like:

• Deploy and manage applications
• Plan smartphone, application, and policy updates
• Update BlackBerry device firmware remotely
• Control client configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry BES Server to implement important procedures not supported by the entry-level BlackBerry BES Server Express. These procedures include:

• Install and support BlackBerry's high-availability infrastructure using virtual servers
• Install BlackBerry smartphones remotely
• Establish specialized management roles
• Automatically track and report on the health of your system

Expert BlackBerry Technical Support Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to provide prompt assistance to companies in the Eugene region or anywhere in Oregon. Progent's seasoned online technical support experts have helped IT organizations solve computer problems and cut support expenses in each state in the country and established a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers online help for a broad selection of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network needs analysis, solution architecture, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to create a wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which management approach and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software editions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.