Fast and Affordable Online Technical Support for Edmonton Alberta Information Networks
Immediate Remote Technical Support for Edmonton NetworksFor companies located in Edmonton Alberta, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value because they have the real-world experience and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which promote the maximum level of efficiency for remote consulting and repair for information networks of all sizes. Progent's online support team can interface to your computer system remotely without breaching corporate security.

Progent's sophisticated technical support reporting application stores thorough histories for the support that Progent's clients have received. Progent's team consultants have access to the records of services provided to every Progent customer by any engineer. This archive of problems and solutions is stored as a conveniently exploitable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service experts can find the most efficient resolutions promptly.

Remote services provided by Progent to companies in Edmonton Alberta include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT staff and your assigned Progent consultant so that emerging problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and enable non-disruptive backup and fast recovery of vital files, apps, images, and VMs. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several validation devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service provides a transparent supplement to your internal IT support resources. User interaction with the Help Desk, delivery of technical assistance, escalation, ticket creation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your internal network support resources, by Progent's team, or a mix of the two. Your business has complete flexibility to expand or reduce your share of technical support work as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. To learn more about ProSight Shared Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Edmonton Alberta rapid contact with an efficient network service group with substantial background providing telephone-based help and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a solid contributor to business efficiency, and Progent's target is to fix and not simply annotate IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides online and in-depth engineering support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Edmonton Alberta online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By exposing emerging issues before they grow into crashes, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments based on a mix of operating systems.
How Your Edmonton Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Edmonton Alberta, Progent's phone-based network support engineers are ready to provide professional and affordable IT help whenever your organization has to have it. More than 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Edmonton organization relies on a regular independent consultant or employs a full time IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Edmonton Alberta
Progent's remote technical help services enable your Edmonton company to have the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Edmonton Alberta, nearby computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, serious problems might spring up when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online support specialists give you a convenient, quick, and economical solution to supplement your regular resources and to convey valuable knowledge to increase your ability to deal with future problems in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices often depend on individual freelance consultants. Although freelance consultants have smaller overhead than larger service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback help may require your business to go without assistance during an IT crisis. As your business expands, network unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations typically begin with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, stability and scalability problems can impede the success of the organization. These poorly designed systems need careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical education to negotiate an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the forefront of network service, executing a broad variety of technical projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

© 2002-2026 Progent Corporation. All rights reserved.