Fast Online Help for Edmonton Alberta Computer Networks
Urgent Remote Help for Edmonton NetworksFor companies in Edmonton Alberta, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. This reduces direct expenses because solutions require fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick fixes somehow turn into major tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven methodologies that promote the maximum level of efficiency for remote technical support and repair for information systems of any size. Progent's remote service group can connect to your company's environment remotely without violating system security.

Progent's proven customer support reporting application maintains thorough histories for the service that Progent's customers have been provided. Progent's staff engineers have access to the details of all help rendered to each Progent client by any engineer. This archive of anomalies and resolutions is organized as a readily accessible internal database that enables Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service specialists are able to determine optimal resolutions in the least time.

Remote support services offered by Progent to companies in Edmonton Alberta include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT management staff and your assigned Progent consultant so emerging problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting tools designed to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your core network support organization. User access to the Service Desk, provision of support services, problem escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are cohesive whether incidents are resolved by your in-house support staff, by Progent's team, or by a combination. You have complete versatility to extend or reduce your part of support activity as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation software plus workflow documentation, validation and training. For details about ProSight Co-Managed Call Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center software to meet the particular needs of your corporation, or adding occasional phone support staff to work with your internal Help Desk Call Center group to handle high-demand situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk team of veteran network consultants provides your computer users in Edmonton Alberta instant communication with an effective support resource with substantial experience providing phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's target is to resolve rather than just report technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Edmonton Alberta remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager for your business so that your computer maintenance is proactive and automated. By exposing emerging issues before they grow into downtime, system monitoring can avoid inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a combination of OS platforms.
How Your Edmonton Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Edmonton Alberta, Progent's phone-based network support engineers can provide professional and cost-effective system support the moment your company needs it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Edmonton company works with a local independent consultant or maintains an in-house organization that can handle typical network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially complex integration problems.

Details of Progent's Online Network Support for Edmonton Alberta
Progent's online help, remote repair, system security expertise, and network administration services offer businesses in Edmonton Alberta unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's professionals can deliver your business world class network support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined remote support software, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    • Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.













    • Progent's Cisco-certified wireless integration experts can help you to configure, manage, and troubleshoot Cisco Small Business Wireless APs.














    • Microsoft Office Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade package offering enhanced protection, seamless integration with popular Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated business efficiencies, enhanced worker output, and better IP protection. Microsoft Communications Server has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and on-premises configuration support and mediation services for your Office Communications Server 2007 deployment and can assist your organization to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and carry out an efficient migration that will add significant strategic value to your information network











    • E-Mail Guard is Progent's economical anti-spam and virus defense managed service that offers small businesses enterprise-quality defense from spam, viruses, directory harvesting, and other types of email-borne attacks on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-managed spam filtering and antivirus services that defuse email assaults before they are able to penetrate the network firewall. Perimeter Manager also lets administrators track and manage their email application, regardless of server platform, hardware technology, or data center location.












    • Progent can provide cost-effective remote consulting to help you to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent also offers online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the business value of your information system.















    • Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the progress of an ongoing ransomware breach. Call 800-462-8800










    • Progent applies no initialization charge and requires no retainer for support services provided during normal working hours. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit simple problems to fester.











    • Progent can help you in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook.









    • Progent offers cost-effective remote access to an Oracle MySQL administrator or software programmer and can help businesses of any size to integrate and support MySQL in a dependable IT environment that provides high levels of performance, scalability, and protection. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.







    • Forefront Threat Management Gateway is based on the proven security capabilities of ISA Server and provides a easily managed web gateway that acts as a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting capabilities, allows custom reporting powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft engineers can help you to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help you to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server.






    • Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor family or help you upgrade to current firewall/VPN solutions. Progent can also help you create and execute a complete security plan that can incorporate firewall and VPN appliances and utilities, managed security and network protection services, server and application monitoring software, and formal policies and processes. Progent has the expertise to be your one-stop resource for continuing network support, maintenance, education, and security expertise.









    • Progent's Microsoft-certified Windows Server 2022 experts can assist your company to design and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.












    • Stealth penetration testing is a key part of any comprehensive network security plan. Progent's security experts can run thorough intrusion tests without the awareness of your company's in-house IT resources. Unannounced penetration testing uncovers whether existing security defense systems such as intrusion incident alerts and event log monitoring are properly configured and consistently observed. Progent can provide continuous automatic PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and ill-advised product defaults can be chained together by hackers into the multi-front attacks common to the latest versions of ransomware.

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