Urgent Remote Technical Support for Edmonton Alberta UNIX, Linux, or Sun Solaris NetworksFor small companies located in Edmonton Alberta, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as major bills. Progent's penchant for dealing with problems efficiently translates into your company spending less money.

Progent's Online Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum degree of effectiveness for online consulting and repair for small and midsize company computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to access your system without breaching network security.

Progent's highly evolved technical support database application stores comprehensive documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of support provided to each Progent client by every Progent engineer. This archive of problems and resolutions is stored as a conveniently retrievable internal database that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Edmonton Alberta or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online technical support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability enables Progent's engineers to tackle virtually any emergency likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help companies with multi-operating system environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services provided by Progent to small businesses in Edmonton include:

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who don't have the resources to assemble and manage an internal Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk software to meet the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk team during unusually busy events like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of veteran information technology consultants gives your customers in Edmonton Alberta fast contact with an efficient technical support group with extensive background delivering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a major enabler of business performance, and Progent's goal is to resolve and not merely annotate IT issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. For more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the creative facets of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide companies in Edmonton Alberta online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they expand into network outages, system monitoring can ward off disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a variety of platforms.

How Your Edmonton Alberta Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Onsite IT Consulting
Progent locations in Edmonton Metro

City Address Phone Link
Edmonton 10526 Jasper Ave
Edmonton, AB T5J 1Z7
Canada		 +1 825 525 1955 Edmonton Network Support Services




An index of content::











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    • Progent can provide the expertise of BlackBerry-premier experts who can help small companies to design, administer, and troubleshoot BlackBerry solutions economically and successfully, doing away with the need for an in-house BlackBerry specialist and reducing the expense and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient online service delivery model, offers small and mid-size businesses an efficient solution for integrating BlackBerry technology productively into their IT network.








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    • Progent can help you prepare and implement an efficient migration to Microsoft Dynamics GP so that you preserve your data, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office support, and minimize business interruption by creating and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP users so you don't lose productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.








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    • Microsoft SQL Server 2014 incorporates major improvements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services such as planning, deployment, administration, remediation, and application development expertise to help businesses of any size to realize maximum business value from their SQL Server 2014 deployment.












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    • Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Progent's small granularity avoids large bills for quick repairs so you will not be tempted to allow less critical problems to fester.







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