Mobile Consulting

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web applications, and other critical business information. Progent can provide Edmonton, Alberta businesses the expertise of BlackBerry-premier professionals who can assist companies to maintain existing BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the norm for businesses of all sizes, successful integration and maintenance of BlackBerry solutions has grown more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small businesses often resort to external consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the requirement for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, combined with Progent's efficient online support capabilities, gives small businesses an affordable solution for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can help your business with SQL Server 2019 development consulting, SQL Server 2016 management support, and Exchange setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined administration utilities to help you track and support BlackBerry devices across your company, define security policies that make sense for your business, customize mobile applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry smartphones, providing a centralized platform for handling critical tasks such as smartphone deployment, updates, and retirement and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry users and supports wireless synchronization.

BES Server offers a wealth of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows great versatility in selecting degrees of security to meet the specific needs of your network. Progent's BlackBerry certified engineers can assist your company to choose powerful security features and activate them wirelessly. Examples of these wirelessly selectable security features are:

• Lock down a BlackBerry device
• Erase data from a misplaced or stolen BlackBerry device
• Lock out Bluetooth functionality
• Activate internal protection against malware

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to prevent mobile users from loading or executing unsafe or prohibited software. Progent can assist you to choose blocking processes such as:

• List exactly which programs are permitted on the device
• Block third-party software from using persistent memory on the BlackBerry smartphone
• Select which resources external software can use on the smartphone
• Limit the types of connections third-party software running on the device can initialize
• Block all external applications from being loaded or run on the BlackBerry smartphone

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network requirements analysis, solution architecture, deployment strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which management model and physical components match your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, server hardware and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can assist your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to contact Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.