Fast and Affordable Online Troubleshooting for Edison New Jersey Information Networks
Fast Remote Consulting for Edison NetworksFor companies located in Edison New Jersey, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. Unlike many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-proven processes which permit the highest degree of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent's online support team can interface to your system remotely without compromising corporate security.

Progent's powerful technical support reporting application maintains detailed histories for all service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services provided to every Progent client by every Progent consultant. This database of issues and resolutions is stored as a readily accessible support knowledge base that enables Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft open up additional massive support databases and allow priority access to vendors' internal engineering staff so Progent's online consulting experts can find the best resolutions quickly.

Online support available from Progent to clients in Edison New Jersey include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the necessary monitoring and management for you, so your network scales easily without holding you back. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT personnel and your Progent consultant so that potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting tools designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid restoration of vital files, apps, system images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your core IT support staff. End user interaction with the Help Desk, provision of technical assistance, issue escalation, ticket creation and tracking, efficiency measurement, and management of the service database are cohesive whether incidents are resolved by your in-house network support staff, by Progent, or both. Your business has unrestricted versatility to extend or reduce your share of support work as required. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as workflow documentation, validation and education. To learn more about ProSight Shared Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Edison New Jersey rapid contact with a large network service resource with years of background delivering phone help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key enabler of company efficiency, and Progent's aim is to solve instead of merely track network issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional engineering support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Edison New Jersey online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your environment so your network support is proactive and automated. By spotting possible issues before they expand into downtime, system monitoring can ward off stressful and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of OS platforms.
How Your Edison Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Edison New Jersey, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help the instant your organization requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Edison organization works with a local freelance consultant or maintains a full time organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to handle sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Edison New Jersey
Progent's online IT consulting services allow your Edison business to enjoy the benefits of on-call, world-class IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most companies in Edison New Jersey, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can resolve typical network issues. However, major troubles sometimes occur when local support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call service professionals give you a convenient, quick, and economical solution to supplement your local resources and to transfer valuable information to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance consultants. Although freelance service people have smaller overhead than larger consulting companies and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may force your business to go without help during an emergency. As your company grows, system downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often start with an information system created on a modest budget. Without a scalable framework, band-aid fixes can get thrown onto a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such badly built systems need careful assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system architecture that can provide the stable foundation to handle current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies require guidance and technical education to navigate through an ever more complicated maze of technology alternatives available for promoting business success and enhancing efficiency. These companies do not need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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