Immediate Remote Technical Support for Edison New Jersey Information Networks
Fast Online Technical Support for Edison NetworksFor businesses located in Edison New Jersey, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve most information system issues quickly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical online support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where quick solutions somehow turn into major bills. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and proven methodologies which permit the maximum level of effectiveness for remote technical support and repair for IT networks of any size. Progent's online support team can access your computer system without violating corporate security.

Progent's powerful service reporting system includes detailed histories for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each client by any Progent engineer. This database of anomalies and resolutions is organized as a quickly exploitable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to vendors' internal product engineers so Progent's online consulting specialists can find the best resolutions quickly.

Remote services offered by Progent to customers in Edison New Jersey include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the daily monitoring and management for you, so your system scales smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT personnel and your Progent consultant so that emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable transparent backup and rapid restoration of critical files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service offers a seamless supplement to your core support team. End user access to the Help Desk, delivery of support services, escalation, trouble ticket creation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your in-house support organization, by Progent's team, or both. Your business has complete flexibility to expand or reduce your part of technical support activity as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and education. For details about ProSight Co-Managed Help Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of seasoned information technology consultants gives your computer users in Edison New Jersey immediate contact with a large network service resource with years of background delivering phone support and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a solid contributor to company success, and Progent's intent is to solve instead of just annotate network issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering support and education in special business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's consulting, programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Edison New Jersey remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they result in downtime, automated monitoring can avoid stressful and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support multiple platforms.
How Your Edison Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Edison New Jersey, Progent's online network support engineers can provide professional and cost-effective IT help whenever your business has to have it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Edison organization works with a regular independent consultant or employs an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve sudden system emergencies or especially complicated integration projects.

Details of Progent's Remote Computer Services for Edison New Jersey
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer companies in Edison New Jersey unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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