UNIX and Linux Online Support Services for

For small and midsize companies in Edison New Jersey, Progent offers technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses since service calls take up a smaller number of billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves even more with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor repairs somehow end up as large tabs. Progent's skill at dealing with technical issues quickly translates into your business conserving cash.

Progent's Online Support Technologies
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your computer system without compromising corporate security.

Progent's highly evolved technical support reporting system stores detailed documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help provided to each Progent client by any consultant. This history of trouble tickets and resolutions is structured as an easily exploitable internal database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to come up with optimal resolutions in the least time.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Edison New Jersey or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's remote technical service professionals offer certified skills in an extensive set of technologies. This broad scope of technical skills permits Progent's engineers to tackle almost any emergency that may take place in a small or midsize company network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with multi-operating system networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote services provided by Progent to small businesses in Edison include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a person's network technology skills at the master level. CCIEs can resolve the most complex issues encountered in network planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying software updates. Cisco CCIEs offer excellent value since their depth of experience enables them to fix even the most intractable problems rapidly. In common instances, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so your company can receive urgent help for serious network problems that are lowering worker productivity but are outside the scope of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network using the latest remote troubleshooting technology in order to provide fast, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus VPN solutions.

• Authorized Windows Expertise
  Progent's Microsoft-certified online support professionals offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of platform support including Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server support, and Windows Essentials cloud integration.

  Progent also offers a full range of online desktop consulting and support services including Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up quickly following a damaging breach. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are ideal for small organizations who lack the money or time to build and maintain an in-house Help Desk but who need fast communication with a dependable Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level consultants.

  Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or improving your existing organization, identifying or customizing Help Desk Call Center application software to address the unique needs of your company, or providing temporary online personnel to reinforce your existing Help Desk Call Center team during unusually busy events such as software transitions, mass upgrades, or rolling out new business software.

  Progent's Call Center staff of experienced network experts gives your customers in Edison New Jersey fast access to a reliable support group with years of experience delivering phone consulting and remote repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a solid enabler of business success, and Progent's target is to resolve rather than merely track technical issues.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in key application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac professionals can support the creative elements of Apple Mac computing by offering remote help support and education in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or configuring an audio/video production lab.

  Online Network and Server Monitoring Services
  Progent offers companies in Edison New Jersey online network and server monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your computer support is proactive rather than reactive. By spotting looming issues before they result in network outages, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.