Mobile Support

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile smartphones were at one time one of the most successful products for achieving mobile access to messaging, calendars, web applications, and other critical business data. Progent can provide Edison, New Jersey companies the expertise of BlackBerry-premier experts who can assist organizations to maintain their BlackBerry deployments or transition smoothly to a more popular smartphone solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the norm for companies of any size, effective deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations often resort to external support firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, manage, and repair BlackBerry-based solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's proven online support model, provides small businesses a budget-friendly alternative for integrating BlackBerry technology productively into their information network.

Progent's consultants can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 management support, and Exchange Server 2019 setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you track and control BlackBerry devices across your company, define security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and safely.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

BlackBerry BES Server Technical Help
The BlackBerry Enterprise Server (BES) gives businesses a single and safe source for incorporating BlackBerry smartphones into their email, groupware, and software application environment. BlackBerry BES Server enables mobile BlackBerry clients to access Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with PC desktops to achieve up-to-date information for applications like calendars, contact lists, to-do lists, instant messaging, and custom business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, users carrying BlackBerry smartphones have push-based connectivity with Exchange email as well as to instant messaging-capable software via Microsoft Office Communications Server and Lync Server 2010 support.

Progent's BlackBerry-certified engineers can assist you to design, implement, and support BlackBerry Enterprise Server so that you improve the productivity of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of supporting mobile workers.

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For businesses in Edison, New Jersey who require fast and affordable help from a qualified RIM BlackBerry support expert, Progent provides efficient remote assistance from a seasoned support staff who have provided IT solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Remote support avoids travel costs and enables specialists to resolve technical issues quickly, so you reduce lost productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and can provide professional help in areas including fixing synchronization issues, configuring BlackBerry Enterprise Server, and designing a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can in addition help your company to resolve a broad array of issues associated with synchronization, device detection, messaging consistency, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online help for small business IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support expenses low and, by handling problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry engineers can also assist you to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and assist your company to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange.

Call or Email Progent for Help from a BlackBerry-Qualified Specialist
If you wish to ask Progent about technical help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.