Expanding your telecommuter workforce may have a major effect on network architecture, security, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Durham organization to pick the appropriate technologies and adhere to best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for helping you past occasional technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Durham, North Carolina companies to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and centralized management.

IP Voice Integration for Remote Workers
Expanding the company phone system to include teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of any size to design or maintain a remote IP voice environment that provides the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help businesses tune their current Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM support, refer to CUCM expertise.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide as-needed integration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Durham, North Carolina organization, call 1-800-993-9400 or go to Contact Progent.