In addition to providing rapid access to top-tier network professionals and subject matter experts to assist Durham, North Carolina businesses to resolve specific IT problems or strategic initiatives, Progent can provide short-term staff augmentation to deal with more broadly defined services like PC support, network administration, and Help Desk response. Short-term staffing makes it possible for businesses to respond to planned or unexpected surges in demand for IT personnel, which may result from situations like mergers and acquisitions, site moves, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or regulatory changes. Short-term staffing can also fill gaps resulting from the absence of in-house staff members due to scheduled vacations, illness, termination, or other reasons.

Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staffing services offer businesses the versatility to respond to surges in demand for IT personnel without being saddled with the costs and hassle that come with reviewing and recruiting professional IT personnel and without the burden of increasing your in-house staff size.

Key features of Progent's temporary supplemental staffing services include:

  • Rapid availability of reliable network professionals
  • Simple initiation, termination, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Full reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Close working relationship with a top-level, full-service resource for network support
Progent's Shared Help Desk Program
Progent's co-managed Help Desk program is a proven on-going staff augmentation alternative that allows IT groups to share the work of Help Desk Call Center support transparently between their in-house IT personnel and Progent's nationwide pool of technical support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center program is a joint support solution powered by the industry's leading shared professional services platform for managing, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite network expertise for businesses of all sizes throughout the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Durham, North Carolina Businesses
Progent's seasoned roster of certified consultants can provide Durham, North Carolina companies a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term IT Staffing for Durham, North Carolina Businesses
To find out more details about Progent's temporary staffing services for Durham, North Carolina businesses, call 800-993-9400 or visit Contact Progent.