Durham Ransomware Filtering and Remediation Services

Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware needs time to steal its way through a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when support staff are likely to take longer to become aware of a break-in and are least able to organize a quick and forceful defense. The more lateral progress ransomware is able to make inside a victim's system, the more time it takes to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help organizations in the Durham metro area to locate and quarantine infected devices and protect undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Durham
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any accessible backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration almost impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement payment for the decryption tools needed to unlock encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs require an extra payment for not publishing this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can be a major issue according to the sensitivity of the downloaded information.

The recovery process subsequent to ransomware incursion involves a number of distinct stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the required skill sets.

• Quarantine: This urgent initial step requires arresting the sideways progress of the attack across your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes consist of cutting off infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
• Operational continuity: This covers restoring the IT system to a basic acceptable degree of capability with the shortest possible delay. This process is typically the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complex restoration process. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and network support staff to prioritize activity and to put essential resources back online as quickly as feasible.
• Data recovery: The work necessary to restore files damaged by a ransomware attack varies according to the state of the network, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can destroy key databases which, if not carefully shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to locate clean data. For example, non-encrypted OST files may exist on employees' desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
• Deploying modern antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same anti-virus tools used by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By providing real-time malware blocking, classification, containment, repair and analysis in a single integrated platform, ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
• Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and restoring computers and services.
• Forensic analysis: This activity involves learning the ransomware assault's progress across the network from beginning to end. This history of how a ransomware attack travelled through the network helps your IT staff to assess the damage and brings to light vulnerabilities in rules or processes that need to be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensic analysis is commonly given a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other important recovery processes such as business resumption are performed in parallel. Progent maintains a large roster of information technology and data security experts with the skills required to perform the work of containment, operational continuity, and data restoration without disrupting forensic analysis.

Contact Progent for Ransomware System Restoration Consulting in Durham
For ransomware recovery consulting services in the Durham metro area, call Progent at 800-462-8800 or see Contact Progent.