Enlarging your remote workforce can have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Durham organization to select the right technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Durham, North Carolina organizations to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, data security, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed for a remote workforce can be especially complex if you have to accommodate a mix of worker-owned equipment like PCs and laptops, Internet routers, and wireless appliances from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both outdated as well as modern IT products in virtual office solutions allows you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to help you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to create a secure tunnel for authenticated remote workers to access IT assets located at your corporate data center or in the cloud. Progent can assist you to deploy and maintain VPN connections between your teleworkers and your various network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to set up Cisco's popular AnyConnect client software for safe VPN connections for a wide selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to view and use a remote PC's desktop. This gives IT managers significant control over the computing environment of at-home employees and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent can provide expert online support for setting up home routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance as well as security problems. Progent can assist you to mitigate these problems by delivering expertise like Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP integration assistance.
  • Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company data center. Line-of-business applications may require redundant Internet connections in the event the normal connection fails. Progent offers guidance for identifying service providers, selecting sensible service packages, and setting up redundant Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Durham, North Carolina business, phone 1-800-993-9400 or refer to Contact Progent.