Immediate Online Troubleshooting for Des Moines Iowa IT Networks
Fast Online Support for Des Moines SystemsFor organizations in Des Moines Iowa, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support lowers immediate expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where fast repairs somehow turn into large invoices. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested processes which promote the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent's online support team can interface to your company's network without compromising corporate security.

Progent's advanced service reporting system includes extensive documentation for all service that Progent's clients have been provided. Progent's team engineers have access to the history of all help rendered to every Progent client by every engineer. This database of anomalies and fixes is stored as an easily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at optimal resolutions in the least time.

Remote support services available from Progent to customers in Des Moines Iowa include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent handles the daily monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT management personnel and your Progent consultant so emerging problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk offers a smooth supplement to your core support group. End user interaction with the Service Desk, provision of support services, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are cohesive whether incidents are taken care of by your core IT support organization, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or reduce your part of support work as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software plus documentation, testing and training. To learn more about ProSight Co-Managed Support, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants offers your clients in Des Moines Iowa instant access to a large support group with substantial background offering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a major driver of company productivity, and Progent's aim is to fix rather than simply track technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To read more on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Des Moines Iowa remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By detecting possible issues before they result in downtime, system monitoring can minimize disruptive and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a variety of platforms.
How Your Des Moines Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Des Moines Iowa, Progent's phone-based network support specialists can deliver effective and economical system help the moment your business needs it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Des Moines business works with a regular freelance consultant or maintains an in-house organization that can deal with typical network problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to address unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Organizations in Des Moines Iowa
Progent's remote technical help services allow your Des Moines organization to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Des Moines Iowa, nearby computer service providers, whether consisting of independent consultants or an internal IT staff, can take care of typical technical issues. On the other hand, serious problems sometimes occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local service technicians. In these instances, Progent's online service experts provide a convenient, fast, and budget-friendly solution to supplement your local resources and to transfer useful information to improve your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants carry less internal costs than big support companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an information system created on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the business. Such badly built systems require careful assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet vital business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business growth and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, at the front lines of network support, executing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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