UNIX and Linux Remote Consulting for

For small and midsize companies in Des Moines Iowa, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISSP-certified security consultants to handle high-level security design and business continuity planning.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast solutions manage to turn into major bills. Progent's skill at disposing of technical issues quickly results in your company spending less money.

Progent's Remote Support Tools
Over time, Progent has refined an array of optimized technologies and proven processes which ensure the highest level of effectiveness for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to access your company's network remotely without breaching network security.

Progent's sophisticated customer support database system maintains detailed documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of support delivered to every Progent customer by any Progent engineer. This archive of anomalies and solutions is structured as an easily searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can find optimal solutions quickly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Des Moines Iowa or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's remote technical service professionals offer certified skills in a comprehensive set of technologies. This breadth of capability enables Progent's consultants to resolve virtually any emergency likely to occur in a small business network. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with mixed-OS environments, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online support provided by Progent to customers in Des Moines include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs can resolve the most intractable challenges associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software updates. Cisco CCIEs provide exceptional value because their depth of experience enables them to solve even the most complex problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network infrastructure problems that are impacting business productivity but are beyond the scope of your local IT support personnel. Progent's Cisco CCIE engineers can communicate with your computer system using sophisticated on-line support technology in order to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

• Certified MS Windows Support
  Progent's Microsoft-certified online service engineers can provide network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad range of platform support services such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a full array of online PC desktop consulting and support services such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified Network Security Engineers
  Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recover quickly following a serious penetration. Security services offered by Progent cover in depth security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk Call Center service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who lack the resources to build and maintain an internal Help Desk Call Center but who require fast access to an efficient Help Desk with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or improving your current organization, selecting or modifying Help Desk application software to address the unique requirements of your corporation, or adding occasional phone support personnel to work with your internal Help Desk Call Center group to handle high-demand scenarios such as software migrations, major updates, or rolling out new applications.

  Progent's Help Desk team of seasoned network professionals offers your computer users in Des Moines Iowa quick contact with an effective technical support group with years of experience providing phone support and online repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a significant driver of business success, and Progent's policy is to fix rather than just report IT issues.

• Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts Team offers remote advanced engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Mac experts can support the creative aspect of Mac environments by providing remote help services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent can provide companies in Des Moines Iowa remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive rather than reactive. By uncovering potential issues before they result in network outages, remote monitoring can avoid stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a combination of OS platforms.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.