Mobile Support

Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most successful products for maintaining mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Des Moines, Iowa companies the expertise of BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the sophistication of small business IT technology has expanded, and as the demand for world-class protection, dependability, and recoverability has grown to be the standard for businesses of all sizes, successful deployment and support of BlackBerry technology has grown increasingly difficult. To deal with areas like security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and shared databases, small organizations often resort to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the requirement for an in-house BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's efficient online support capabilities, gives small companies an economical solution for incorporating BlackBerry technology productively into their IT system.

Progent's engineers can help your company with SQL Server 2019 integration and development support, SQL Server 2016 migration and management support, and Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you monitor and support BlackBerry devices throughout your company, define security policies that make sense for your business, develop custom wireless software, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored quickly and safely.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

BlackBerry Enterprise Server Technical Support
The BlackBerry BES Server offers businesses a single and safe mechanism for integrating BlackBerry wireless devices into their email, groupware, and application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry users to access Microsoft Exchange Server, IBM Lotus Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with workstations to achieve consistent information for applications such a calendars, contact lists, tasks, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server integration with Microsoft Exchange, users carrying BlackBerry handsets have effortless connectivity with Exchange email as well as to instant messaging-capable applications through Microsoft Communications Server and Lync Server integration.

Progent's BlackBerry-premier consultants can show you how to design, implement, and troubleshoot BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of supporting mobile workers.

Expert RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to deliver expert assistance to companies in the Des Moines area or throughout Iowa. Progent's seasoned remote consulting experts have helped IT organizations resolve computer problems and reduce IT service expenses in each state in the United States and built a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a wide array of issues related to BlackBerry products including synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to select and install sensible security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and network requirements assessment, system design, installation planning and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to determine which management model and equipment meet your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about options for software editions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.