Fast Remote Support for Curitiba Paraná Computer Systems
Immediate Phone Support for Curitiba SystemsFor organizations in Curitiba Paraná, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced tools needed to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from situations where fast fixes manage to end up as major invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and field-tested methodologies that permit the maximum level of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent's Technical Response Center can communicate with your environment without compromising network security.

Progent's sophisticated technical support reporting application includes comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help delivered to every client by every Progent consultant. This database of trouble tickets and solutions is organized as an easily accessible support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions quickly.

Online support services available from Progent to clients in Curitiba Paraná include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent handles the daily monitoring and management for you, so your system expands smoothly without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your specified IT staff and your assigned Progent technical consultant so emerging issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting tools created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are via a device that only you possess and that uses a different network channel. A wide selection of devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For details about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your internal network support group. Client interaction with the Service Desk, delivery of support, escalation, ticket generation and tracking, performance metrics, and management of the support database are cohesive whether issues are taken care of by your core IT support resources, by Progent, or both. Your business has unrestricted flexibility to expand or reduce your share of IT support activity as needed. Progent takes care of initial installation and provisioning of the professional services PSA software plus workflow documentation, validation and education. For details about ProSight Shared Support, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of seasoned information technology professionals offers your customers in Curitiba Paraná fast communication with a large technical support resource with years of background offering phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a solid driver of company productivity, and Progent's target is to solve rather than merely record IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides remote advanced engineering support and training in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Curitiba Paraná online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in downtime, automated monitoring can head off inconvenient and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on multiple OS platforms.
How Your Curitiba Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Curitiba Paraná, Progent's online computer support specialists are ready to deliver professional and economical IT help whenever your company requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Curitiba organization has a local independent support technician or maintains a full time organization that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Curitiba Paraná
Progent's online technical help services enable your Curitiba company to have the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Curitiba Paraná, local computer support resources, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical problems. However, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your usual support technicians. In these situations, Progent's online service specialists provide a convenient, quick, and budget-friendly way to supplement your regular help and to convey valuable information to increase your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants have smaller internal costs than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback help may require your business to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Expansion
    Companies often begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These badly built systems require careful assessment, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations need advice and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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