Immediate Remote Support for Curitiba Paraná Information Networks
Immediate Phone Technical Support for Curitiba NetworksFor companies in Curitiba Paraná, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves even more in incidental costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting expertise is especially important in environments that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. Unlike many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to end up as major invoices. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven processes that allow the highest degree of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent's Technical Response Center can connect to your system without breaching corporate security.

Progent's sophisticated technical support database application keeps comprehensive records for the service that Progent's customers have been provided. Progent's staff consultants have access to the records of assistance provided to every Progent client by any Progent engineer. This archive of problems and solutions is organized as an easily accessible internal database that allows Progent's remote technical experts to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' in-house support staff so Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Online technical support services provided by Progent to customers in Curitiba Paraná include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your network scales smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your designated IT management personnel and your Progent consultant so that potential problems can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid restoration of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a seamless extension of your corporate support group. Client interaction with the Help Desk, provision of support services, issue escalation, trouble ticket creation and updates, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are taken care of by your core IT support group, by Progent's team, or a mix of the two. Your business has complete flexibility to expand or shrink your share of technical support activity as needed. Progent provides initial deployment and provisioning of the professional services automation software as well as documentation, testing and training. For details about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk staff of veteran information technology consultants provides your computer users in Curitiba Paraná fast access to a large support resource with extensive background providing telephone-based help and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a key enabler of business performance, and Progent's target is to resolve and not just track network issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based advanced consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Curitiba Paraná online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so your network maintenance is proactive and automated. By spotting possible problems before they result in full-scale emergencies, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that support a mix of platforms.
How Your Curitiba Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Curitiba Paraná, Progent's online computer support specialists are ready to provide expert and affordable system help the instant your business requires it. More than two decades of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Curitiba company has a local independent consultant or employs a full time IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden system emergencies or particularly tough integration problems.

Details of Progent's Remote Network Support for Curitiba Paraná
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer companies in Curitiba Paraná the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each customer. The practice of detailing and organizing service activity allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who won't release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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