UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize companies in Curitiba Paraná, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's online support services offer excellent value because they are equipped with the real-world background and the sophisticated technology to resolve most network issues rapidly. This lowers direct expenses because service calls require a smaller number of chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues efficiently translates into your company spending less cash.

Progent's Online Service Technologies
Over time, Progent has refined a collection of optimized technologies and field-tested processes which ensure the maximum level of efficiency for online technical support and repair for small and midsize business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your company's environment remotely without breaching system security.

Progent's advanced customer support reporting application stores comprehensive records of all service that Progent's clients have received. Progent's team engineers have access to the records of all help provided to each Progent customer by every Progent engineer. This history of issues and solutions is organized as a conveniently exploitable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast access to manufacturers' internal product engineers so Progent's online consulting specialists can arrive at the best resolutions promptly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Curitiba Paraná or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's phone-based technical service experts offer advanced credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's engineers to resolve practically any emergency that may occur in a small or midsize company network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical services provided by Progent to clients in Curitiba include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including network architecture, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from older systems to current Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their deep experience allows them to fix even the most intractable problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive timely support for serious network issues that are hurting worker efficiency but are beyond the scope of your local IT maintenance resources. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting tools to perform quick, safe, and affordable analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network products.

• Authorized Windows Expertise
  Progent's Microsoft-certified online support engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of platform support such as Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online desktop services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier System Security Engineers
  Progent's accredited CISM and CISSP security engineers can provide a variety of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your business to recover quickly after a serious penetration. Security services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Services
  Progent's Help Desk service options for small organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller companies who don't have the budget to create an internal Help Desk but who want fast response from an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your existing organization, selecting or customizing Call Center software to handle the special demands of your company, or adding temporary online staff to work with your internal Call Center resources to handle demanding situations like software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Call Center team of experienced network consultants provides your workers in Curitiba Paraná immediate access to an effective technical support resource with substantial experience offering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a major enabler of company efficiency, and Progent's policy is to resolve instead of simply document IT problems.

• Business Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Group provides phone-based advanced consulting support and training in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Project, Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Apple Mac experts can promote the creative elements of Apple Mac systems by offering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants offer help in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio or video or building an audio/video production lab.

  Online Network Monitoring Services
  Progent offers businesses in Curitiba Paraná remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into downtime, automated monitoring can avoid disruptive and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a mix of operating systems.

Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.