UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for

For small companies in Corpus Christi Texas, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where speedy. minor solutions somehow turn into big invoices. Progent's penchant for handling problems efficiently results in your company saving money.

Progent's Remote Service Tools
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that ensure the maximum degree of efficiency for online engineering help and repair for small and midsize business IT networks. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your network without breaching network security.

Progent's sophisticated technical support database system maintains extensive documentation for all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to every Progent customer by any Progent engineer. This database of trouble tickets and responses is stored as an easily retrievable support database that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Corpus Christi Texas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's consultants to tackle practically any crisis likely to take place in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-operating system environments, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Online support services available from Progent to customers in Corpus Christi include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide range of information technology including system architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco CCIE certification is the highest recognition for networking consultants, and certifies a person's networking knowledge at the expert level. CCIEs know how to deal with even the most complex issues associated with network design, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience allows them to find solutions for even the most complex problems quickly. In many instances, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can get urgent help for severe network issues that are crippling business efficiency but are beyond the experience of your ordinary IT support group or consultant. Progent's Cisco CCIE support experts can interface to your environment via advanced remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert online service engineers can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of remote PC desktop consulting and support services such as Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly after a damaging breach. Security support services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller businesses who lack the budget to support an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk application software to address the special requirements of your business, or providing occasional phone support personnel to supplement your existing Help Desk group during unusually busy scenarios like software transitions, mass updates, or installing new applications.

  Progent's Help Desk team of veteran information technology experts offers your clients in Corpus Christi Texas fast access to a reliable support resource with years of background offering phone help and online repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a major driver of business success, and Progent's intent is to resolve and not merely annotate IT issues.

• Applications Services: Training, Custom Development, and Problem Solving
  Progent's Applications Consulting staff can supply remote advanced engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including CRM, Office Project, Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Mac experts can nurture the artistic facets of Macintosh systems by providing phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or establishing an audio/video production facility.

  Online Network Monitoring Services
  Progent can provide businesses in Corpus Christi Texas online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your computer maintenance is proactive and automated. By uncovering potential problems before they result in full-scale emergencies, system monitoring can minimize stressful and costly service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of platforms.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.