Immediate Online Support for Chesapeake Virginia Computer Networks
Immediate Remote Support for Chesapeake SystemsFor organizations located in Chesapeake Virginia, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online support experts offer exceptional value because they possess the real-world background and have access to the sophisticated technology required to solve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where fast repairs manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized tools and proven methodologies that permit the maximum degree of effectiveness for online help and repair for IT systems of any size. Progent's online support team can interface to your company's network without breaching network security.

Progent's powerful customer support database application keeps extensive records describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each customer by every engineer. This database of issues and repairs is stored as a conveniently searchable support knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the best resolutions quickly.

Online services provided by Progent to clients in Chesapeake Virginia include:

ProSight Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your designated IT staff and your assigned Progent consultant so that emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of critical files/folders, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
    Progent's Shared Help Desk Service provides a transparent supplement to your in-house IT support group. User access to the Service Desk, provision of support, issue escalation, ticket creation and tracking, efficiency measurement, and management of the support database are consistent regardless of whether issues are resolved by your core support group, by Progent, or both. Your business has unrestricted versatility to extend or reduce your share of technical support work as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and education. For more information about ProSight Shared Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can support you in building an effective new Call Center or improving your established one, evaluating or modifying Help Desk Call Center software to address the special needs of your company, or adding temporary phone support staff to work with your existing Help Desk group to deal with demanding situations like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your workers in Chesapeake Virginia immediate communication with an efficient technical support resource with substantial background offering phone support and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a significant contributor to business efficiency, and Progent's intent is to solve and not simply report IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chesapeake Virginia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible problems before they evolve into crashes, remote monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a mix of platforms.
How Your Chesapeake Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Chesapeake Virginia, Progent's online computer support specialists are ready to deliver expert and cost-effective system help the moment your company has to have it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Chesapeake company deals with a local freelance support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or especially tough integration projects.

Details of Progent's Online Computer Services for Chesapeake Virginia
Progent's online help, remote troubleshooting, network security expertise, and network administration services give companies in Chesapeake Virginia unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to every customer. The practice of documenting and archiving service records allows more efficient service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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