UNIX, Linux, Solaris, and Apple Mac OS X Online Technical Support for

For small and midsize companies located in Chesapeake Virginia, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity planning.

Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you actually get. In contrast to many online service firms, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where quick fixes manage to turn into substantial tabs. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.

Progent's Remote Service Tools
Over time, Progent has developed a set of optimized tools and proven processes that ensure the maximum level of effectiveness for online consulting and repair for small business computer systems. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's online support team to interface to your environment remotely without compromising corporate security.

Progent's highly evolved service reporting system includes comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help delivered to every Progent client by any Progent consultant. This database of issues and responses is stored as a quickly retrievable support database that allows Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Chesapeake Virginia or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's phone-based support engineers have certified skills in a comprehensive set of disciplines. This breadth of technical skills enables Progent's engineers to tackle practically any crisis likely to take place in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To support customers with mixed-OS environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services provided by Progent to companies in Chesapeake include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as system architecture, email systems, system and process security, UNIX and Windows integration, virtual server technologies for server economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can offer emergency online help for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco CCIE credential is the top recognition for network consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most complex challenges surrounding network design, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of experience allows them to fix the most complex problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few service providers make CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive timely assistance for serious network infrastructure issues that are crippling worker efficiency but are outside the scope of your regular IT support group or consultant. Progent's Cisco CCIE consultants can interface to your computer system via state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's popular family of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support services including Microsoft Windows Server 2022 solution design and integration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide array of remote PC desktop support and troubleshooting services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified System Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security services available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk support alternatives for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the money or time to support an internal Help Desk Call Center but who want fast communication with an effective Help Desk with proficient phone support as well as the available expertise to escalate complex problems to advanced engineers.

  Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center software to meet the particular requirements of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center team to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.

  Progent's Help Desk Call Center team of experienced network consultants offers your customers in Chesapeake Virginia fast access to an effective network service resource with substantial experience providing telephone-based help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a solid driver of company efficiency, and Progent's goal is to fix rather than just track technical issues.

• Business Applications Support: Training, Development, and Problem Solving
  Progent's Applications Experts staff can supply remote professional consulting support and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and Excel. To learn additional information on Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac professionals can promote the artistic aspect of Macintosh environments by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or integrating an audio/video production lab.

  Online Network Monitoring Support
  Progent can provide companies in Chesapeake Virginia remote network and server monitoring support based on Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting looming problems before they grow into crashes, proactive monitoring can minimize inconvenient and costly network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by multiple operating systems.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.