Mobile Support

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were once one of the most popular products for maintaining anytime-anywhere access to messaging, calendars, web-based applications, and other vital business information. Progent offers Chesapeake, Virginia companies the expertise of BlackBerry-premier experts who can assist companies to maintain their BlackBerry environments or transition efficiently to a modern mobile platform.

As the sophistication of small business networks has expanded, and as the need for world-class security, dependability, and disaster recovery has grown to be the norm for companies of any size, effective deployment and support of BlackBerry technology has become increasingly difficult. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses often turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, dispensing with the need for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small businesses an economical solution for integrating BlackBerry products seamlessly into their information system.

Progent's experts can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you monitor and support BlackBerry devices throughout your company, define security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and thoroughly.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.

Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry devices, offering a single solution for handling key tasks like smartphone deployment, updates, and retirement and providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server offers a variety of security options starting with automatic data encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great versatility in selecting degrees of security to match the special requirements of your mobile network. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them remotely. Samples of these over-the-air selectable security features include:

• Lock down a smartphone
• Wipe information from a missing device
• Disable Bluetooth
• Enable built-in defenses against malicious attacks

BES Server also offers versatility in determining how to prevent users from installing or executing unsecure or prohibited programs. Progent can assist you to choose blocking processes like:

• List exactly which programs are permitted on the device
• Block third-party applications from using non-volatile storage on the smartphone
• Determine which functions third-party software can access on the BlackBerry smartphone
• Limit the types of connections third-party applications running on the smartphone can establish
• Prevent all external programs from being installed or executed on the BlackBerry device

Professional RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's certified BlackBerry engineers are available by phone to deliver expert technical help to businesses in the Chesapeake region or anywhere in Virginia. Progent's experienced online consulting experts have helped IT organizations resolve computer issues and cut support expenses in each state in the U.S. and established a large following of satisfied customers. (See Progent's client testimonials.)

Progent can provide online assistance for a wide selection of issues associated with RIM BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can in addition help your company to troubleshoot a broad range of issues associated with synchronization, device detection, email consistency, web access, wireless connectivity, IM, desktop software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small company networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry support expenses at a minimum and, by handling issues promptly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements analysis, solution architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration approach and physical components match your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry consultant can help your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to run network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
To ask Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.