Wireless Support

Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time among the most successful products for maintaining mobile connectivity to email, calendars, web applications, and other critical business data. Progent offers Chattanooga, Tennessee companies the services of BlackBerry-premier professionals who can help organizations to manage existing BlackBerry deployments or transition smoothly to a more popular smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the standard for companies regardless of size, effective deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small businesses often resort to external support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's efficient remote support model, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's engineers can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize wireless software, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Consulting Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software allows Exchange, Domino, or Groupwise clients to send and receive emails that stay encrypted in transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key administrative tasks that span from smartphone setup and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to perform routine jobs such as:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Update BlackBerry smartphone firmware wirelessly
• Control user and group configurations with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry BES Server to implement key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

• Install and manage BlackBerry's fault-tolerant infrastructure using VMware
• Install BlackBerry smartphones wirelessly
• Set specialized administration roles
• Automatically track and analyze the health of your BlackBerry solution

Expert RIM BlackBerry Consulting Services Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Chattanooga region or anywhere in Tennessee. Progent's experienced online consulting team has helped businesses resolve network problems and reduce IT service expenses in every state in the country and established a substantial base of satisfied clients. (See Progent's client testimonials.)

Progent offers online help for a wide selection of technologies associated with RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology needs analysis, system design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a mobile wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which administration model and equipment match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, processors and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry expert can help your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Professional
To ask Progent about consulting expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.