UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for

For small businesses in Chandler Arizona, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's remote technical support services represent exceptional value because they are equipped with the real-world background and the advanced tools to solve most network issues rapidly. Efficient support reduces immediate costs because solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for small company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's remote service group to link to your company's environment remotely without compromising system security.

Progent's powerful customer support database system includes comprehensive documentation describing the service that Progent's customers have received. Progent's authorized consultants have access to the records of support delivered to every client by every Progent consultant. This database of problems and solutions is stored as a quickly retrievable support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other vast technical databases and allow fast access to manufacturers' internal support staff so Progent's remote service experts are able to come up with optimal solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Chandler Arizona or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's online consulting experts offer certified skills in an extensive array of products and technologies. This broad range of capability allows Progent's engineers to tackle practically any emergency that may take place in a small company network. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.

To help businesses with multi-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based support services available from Progent to clients in Chandler include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs can handle even the most intractable challenges associated with network planning, deployment, management, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to find solutions for the most intractable problems quickly. In many cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can get immediate help for serious network infrastructure issues that are crippling worker productivity but are outside the scope of your ordinary network support providers. Progent's Cisco CCIE support experts can interface to your computer system using state-of-the-art on-line support technology in order to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.

• Certified Windows Expertise
  Progent's Microsoft-premier online support experts offer computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 solution design and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a full range of online PC desktop support and troubleshooting services including Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; integrating firewalls; building safe techniques for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller companies who lack the budget to create an internal Call Center but who want fast response from an efficient Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or enhancing your current organization, selecting or enhancing Call Center software products to address the particular requirements of your corporation, or providing occasional phone support staff to work with your existing Help Desk Call Center group during unusually busy events such as software transitions, major updates, or rolling out new applications.

  Progent's Help Desk staff of seasoned network consultants gives your clients in Chandler Arizona fast contact with an efficient network service resource with extensive experience providing telephone-based help and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a significant contributor to business performance, and Progent's intent is to solve instead of merely report IT problems.

• Business Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. For more on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac experts can promote the artistic components of Apple Mac computing by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or integrating an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent offers businesses in Chandler Arizona remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they cause downtime, remote monitoring can ward off inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on a mix of operating systems.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.