Fast Online Troubleshooting for Chandler Arizona Computer Systems
Immediate Remote Help for Chandler SystemsFor companies in Chandler Arizona, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical background and have access to the advanced tools required to solve the majority of information system problems quickly. This lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor repairs manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the highest degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent's Technical Response Center can connect to your company's network without breaching corporate security.

Progent's sophisticated service reporting system keeps detailed documentation describing all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services rendered to every Progent customer by every Progent consultant. This database of issues and responses is structured as a quickly retrievable support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote service specialists are able to find the best solutions promptly.

Remote support offered by Progent to businesses in Chandler Arizona include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your network scales smoothly without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your designated IT personnel and your assigned Progent consultant so that emerging problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting utilities created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast restoration of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different network channel. A wide selection of devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk offers a transparent supplement to your corporate network support group. End user interaction with the Service Desk, delivery of support, issue escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are consistent whether incidents are resolved by your in-house network support organization, by Progent, or by a combination. You have complete flexibility to expand or shrink your part of support work as required. Progent provides initial installation and provisioning of the professional services automation software plus workflow documentation, validation and education. To learn more about ProSight Co-Managed Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services permit your IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk application software to meet the special needs of your company, or providing temporary online personnel to work with your internal Help Desk group during high-demand events such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology professionals offers your workers in Chandler Arizona fast communication with an efficient network service group with extensive background offering telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's intent is to fix and not merely document technical problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth engineering support and training in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Chandler Arizona online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating looming problems before they grow into downtime, automated monitoring can minimize stressful and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a variety of operating systems.
How Your Chandler Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Chandler Arizona, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your business requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Chandler business has a local independent support technician or employs an in-house IT staff that can handle typical network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to deal with sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Chandler Arizona
Progent's online IT consulting services allow your Chandler business to have the benefits of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Chandler Arizona, local computer service resources, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. However, serious problems can occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call service specialists offer a convenient, fast, and economical way to augment your regular resources and to transfer useful knowledge to improve your capability to resolve future problems locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While freelance service people have smaller internal costs than larger support organizations and can often charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically start with an information system implemented on a modest budget. Lacking a robust framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built systems require proper assessment, smart strategic planning, and wide technical expertise to evolve to a system infrastructure able to offer the solid foundation to handle vital business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The practice of detailing and organizing support activity results in more effective service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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