Wireless Consulting

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful products for maintaining location-independent connectivity to email, calendars, web-based programs, and other critical business data. Progent offers Chandler, Arizona companies the expertise of BlackBerry-certified professionals who can help businesses to manage existing BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry technology has become more difficult. To deal with issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small businesses often resort to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry-based environments economically and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, combined with Progent's proven online support capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's experts can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management consulting, and Exchange setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry devices across your business, recommend security policies that are right for your company, customize mobile applications, and make sure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange Server, Domino, or Novell GroupWise clients to send and receive messages that are encrypted in transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a broad variety of crucial management jobs ranging from BlackBerry setup and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can help you use BlackBerry BES Server to perform basic jobs such as:

• Deploy and manage applications
• Plan smartphone, application, and IT policy updates
• Update BlackBerry device firmware wirelessly
• Control client configurations with BlackBerry's vast library of policies

Progent's BlackBerry-certified engineers can also help you to utilize BlackBerry Enterprise Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

• Configure and manage BlackBerry's fault-tolerant architecture based on VMware
• Install BlackBerry smartphones wirelessly
• Establish custom management roles
• Monitor and analyze the health of your BlackBerry system

Progent's Remote BlackBerry-certified Consulting Services is Quick and Affordable
For companies in Chandler, Arizona who want quick and affordable access to a certified RIM BlackBerry support expert, Progent delivers effective online assistance from a veteran network support staff who have delivered network solutions to companies in each state in the United States. (Refer to Progent's customer testimonials.)

Remote support avoids travel expense and lets engineers resolve technical issues rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and can provide expert help in areas including fixing synchronization issues, setting up BlackBerry Enterprise Server, and creating a protected, fault-tolerant system architecture for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can also help your company to resolve a wide range of issues associated with synchronization, device recognition, messaging reconciliation, web access, mobile connections, IM, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support costs at a minimum and, by solving issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry device clients on Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements analysis, system design, deployment strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry BES Server, assist your organization to determine which administration model and physical components match your needs, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software editions, processors and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run network-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Certified Expert
To ask Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.