Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Providence company to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Providence, Rhode Island businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A sudden, company-wide transition to a telecommuter business model, which might be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support specialists along with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or update their active tickets, enter information, and append screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your current Call Desk team by splitting responsibilities for Call Center support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support model utilizing the leading professional services automation platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class technical support to your from-home workers, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Providence, Rhode Island organization, call 1-800-993-9400 or go to Contact Progent.