Fast Online Troubleshooting for Calgary Alberta Computer Networks
Fast Phone Support for Calgary SystemsFor organizations in Calgary Alberta, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical background and have access to the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that promote the maximum level of efficiency for remote help and repair for IT networks of any size. Progent's remote service group can interface to your network remotely without compromising network security.

Progent's sophisticated customer support reporting system includes detailed records describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services provided to every client by any consultant. This archive of issues and solutions is organized as an easily accessible internal database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.

Online technical services provided by Progent to customers in Calgary Alberta include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent handles the daily monitoring and maintenance for you, so your network scales smoothly without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your designated IT personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files, applications, images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Help Desk Service offers a seamless supplement to your internal support resources. User access to the Help Desk, delivery of support services, escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether issues are taken care of by your corporate network support resources, by Progent's team, or by a combination. You have unrestricted versatility to expand or reduce your share of IT support activity as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and training. For details about ProSight Shared Help Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk application software to address the special needs of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center team to handle unusually busy events like software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of veteran network professionals offers your workers in Calgary Alberta instant assistance from a dependable support group with extensive background providing phone help and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a solid driver of company productivity, and Progent's target is to fix rather than merely record network issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Calgary Alberta remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By spotting potential issues before they evolve into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a variety of operating systems.
How Your Calgary Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Calgary Alberta, Progent's online computer support specialists are ready to provide professional and cost-effective IT support the moment your business has to have it. Over two decades of providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Calgary office relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with typical network issues, Progent's Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden network crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Calgary Alberta
Progent's remote IT consulting services enable your Calgary organization to enjoy the benefits of timely, enterprise-class network support without the expense of managing an in-house IT organization. Your network will derive greater strategic value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Calgary Alberta, nearby network support resources, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of technical problems. However, IT crises can spring up when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's online support experts give you an easy, fast, and affordable solution to augment your local help and to transfer valuable information to improve your capability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller offices often depend on independent freelance consultants. Although independent service people have less internal costs than larger support companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your business grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve service experts to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the productivity of the organization. These poorly built environments need proper analysis, smart long-term planning, and wide IT expertise to upgrade to a system architecture able to offer the stable foundation to handle current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to navigate through an ever more complicated maze of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network service, performing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to each customer. The discipline of documenting and organizing support activity allows more effective service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who won't release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    • Years of background providing Microsoft support and Cisco technology consulting has allowed Progent to build an unmatched ability for serving branch offices that require IT service with the flexibility common to with small organizations but which offers effective client interaction, complete documentation, and compliance with corporate IT protocols. If your corporation maintains a remote office located anywhere in California or any area covered by Progent's engineers, Progent can provide a wide array of in-person and off-site IT support services and network design assistance.








    • ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses a low-cost end-to-end service for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information.








    • Progent's UNIX platform consulting services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient single source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.


















    • Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology experts while retaining your own brand as a transparent arm of your network consulting team.









    • NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are up to 300km apart from each other. Progent's team of veteran IT consultants can help you to design, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and testing your DR solution to verify adherence with industry standards and regulatory mandates.














    • Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices.







    • Progent's certified security consultants can run NodeZero-based threat assessments to make sure your security monitoring and protection tools and policies are correctly configured and effective.








    • Progent's ransomware experts can help your business to assess your ransomware defenses, remotely monitor and guard your IT environment, help with negotiating a settlement with a hacker, and restore a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.




















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