Fast and Affordable Remote Technical Support for Calgary Alberta Networks
Fast Phone Help for Calgary NetworksFor companies in Calgary Alberta, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and have access to the sophisticated technology required to resolve most network issues quickly. This lowers direct costs because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to many online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where fast repairs somehow turn into big tabs. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for remote help and repair for computer networks of any size. Progent's online support team can interface to your network without compromising network security.

Progent's advanced technical support database system stores thorough histories of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support provided to each customer by every consultant. This history of issues and fixes is organized as a quickly retrievable internal knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.

Online support offered by Progent to companies in Calgary Alberta include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent takes care of the daily monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Basic packages include remote monitoring and management, security, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT management personnel and your assigned Progent consultant so that potential problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid restoration of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected online account and enter your password you are requested to verify who you are via a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your internal IT support staff. End user access to the Service Desk, provision of support services, escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are consistent regardless of whether issues are resolved by your internal support resources, by Progent's team, or both. You have complete versatility to expand or reduce your share of IT support work as required. Progent provides initial installation and onboarding of the professional services PSA software plus documentation, testing and education. For details about ProSight Co-Managed Support, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or enhancing your current organization, identifying or enhancing Call Center application software to handle the special needs of your company, or adding occasional online personnel to work with your internal Help Desk group to deal with unusually busy events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology consultants offers your clients in Calgary Alberta rapid communication with an efficient support group with years of experience providing telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a crucial enabler of company efficiency, and Progent's intent is to resolve rather than merely annotate network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Calgary Alberta remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they result in network outages, remote monitoring can ward off inconvenient and costly service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
How Your Calgary Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Calgary Alberta, Progent's online network support specialists can provide professional and affordable IT help whenever your company has to have it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Calgary company works with a regular freelance support technician or employs an in-house organization that know how to handle day-to-day network problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to resolve sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Calgary Alberta
Progent's online IT consulting services allow your Calgary company to realize the advantages of immediate, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Calgary Alberta, nearby network support providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of network issues. However, serious problems might strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these instances, Progent's online support professionals offer an easy, quick, and economical way to supplement your regular help and to pass on valuable information to increase your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often rely on individual freelance service providers. While independent service people carry smaller overhead than big support companies and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may require your business to wait for assistance during an emergency. As your company grows, network downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network is always up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often begin with an information architecture created on a shoestring budget. Without a scalable framework, band-aid fixes can get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such badly designed systems need proper analysis, smart strategic planning, and extensive technical expertise to evolve to a system architecture that can offer the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    • Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Mid-size companies who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.






    • Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business applications and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that allow you to analyze your business more thoroughly, turning uncooked data into valuable insights into your company and customers.








    • Progent can help you to create, install and manage a backupup/restore plan based on MSP360 Backup technology to protect your assets residing on any major public cloud. Progent can provide monitoring and remote management to prevent data loss resulting from user mistakes, software errors, malicious insiders, and malware assaults like ransomware.






    • Small to middle size businesses can now get all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified network consulting professionals. With Progent's affordably priced IT service programs, mid-size businesses can select a simple co-sourcing package built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager to provide small and midsize business networks world-class availability, security and productivity.











    • Progent's Juniper-certified network consultants can assist you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and migrate efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can offer support for Juniper's premier network control software to enable your business to streamline the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain environments that include a mix of Juniper's software platforms.












    • Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.












    • Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or modernize .NET applications quickly and affordably.







    • Progent is seeking to hire staff-level, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco certified network consultants who have Cisco CCDP or CCIE credentials; security consultants with CISSP or CISM or equivalent security certification; and advanced system architecture experts with a background in mobile solutions, wireless networking, high availability, disaster recovery, data protection, and virtual servers. Progent also is looking for employees who can work on Progent's team of desktop service specialists and remote troubleshooting professionals. Also, We are looking for talented managers able to operate productively in Progent's high-growth, virtual office environment.








    • Progent's virtual classroom webinars offer small companies the cost savings, convenience, and versatility of online seminars plus the proven training methods of expert instructors who utilize advanced collaboration software to emulate real-time, interactive classrooms. Progent offers webinar education for key desktop software including components of Microsoft Office such as Excel, Word, Publisher, and Outlook: Microsoft Dynamics business accounting and management information products including Microsoft Dynamics GP (Great Plains); plus other leading desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.










    • Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financial management, inventory, operations, capacity planning, procurement, sales and marketing, supply chain management, and advanced analytics. Progent's Dynamics Business Central experts can help your organization to manage your older Dynamics NAV system or upgrade smoothly to a cloud-based, local, or hybrid deployment model.











    • Nagios and MRTG are powerful, license-free monitoring utilities that operate with the Linux OS and can be used to analyze UNIX environments, MS Windows networks, or mixed-OS systems in which the Linux OS and MS Windows coexist. Nagios lets network support engineers to track network services such as POP3, HTTP, SSH, and PING. MRTG lets you track the traffic through SNMP network appliances such as processors, routers, and switches. Progent's network monitoring experts can assist you to utilize both these utilities to tune and troubleshoot your network.







    • Progent's Cisco-Certified network engineers can assist you to use Cisco's management tools along with a variety of powerful third-party applications to build a complete network management strategy to keep your environment running reliably, conserve limited resources, guard your data, revive quickly from hardware failure or deliberate assaults, and allow you to add or repurpose valuable resources intelligently and affordably as your business grows.












    • Progent's certified database developers can provide small and midsize businesses online DBA and programming services for leading database platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include installation and configuration, database design and programming, management support, synchronization strategies, storage management, performance tuning, data migration, information security, backup and recovery systems, problem solving, and webinar training.






    • Microsoft Forefront Threat Management Gateway is based on the powerful security technologies of ISA Server and offers a centrally administered Internet gateway that delivers a one-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut costs and enhance availability. Progent's Microsoft-certified engineers can assist your company to design and execute test and production implementations; interface Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist you to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.








    • Progent's data protection experts can assist you to design, install and manage a backup solution built around MSP360 Backup software to protect your assets hosted on any major public cloud. Progent offers end-to-end monitoring and management to protect against data loss resulting from human mistakes, software errors, malicious insiders, and external assaults like ransomware.







    • ProSight Reporting is an expanding line of real-time reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.






    • Progent can assist you with any aspect of Microsoft Azure integration including needs analysis, readiness assessment, solution architecture, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help your IT staff to set up and troubleshoot firewalls and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL and SharePoint. Progent can also help you to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based services.










    • Progent's ProSight portfolio of managed IT services are intended to provide businesses who have minimal internal network support staffs with low-cost help from world-class management platforms and technical experts. Benefits of the ProSight catalog of managed IT services include flat-rate IT management costs, smart automation of routine administrative tasks, ongoing absorption of new information technology, smooth migration from legacy technology to current solutions, close fit between computer technology with strategic objectives, guidance from seasoned network experts, and allowing management to focus on business rather than fast-evolving network technology.






    • Progent's Microsoft-certified consultants can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can help your company to understand the costs and benefits of moving to 64-bit computing, plan an efficient migration strategy that reduces operational disruptions, and provide inexpensive, expert online help to assist you to configure 64-bit operating systems and application programs on your existing hardware.







    • For medium-size businesses looking for network support, Progent can deliver an array of alternatives such as on-site help, on-line assistance, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staffing, business relocation support, application programming, and professional consulting. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent offers expert onsite support for solving network issues rapidly and economically.

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