Mobile Consulting

Consulting Support for BlackBerry Solutions
BlackBerry wireless smartphones were once among the most successful products for achieving mobile connectivity to messaging, calendars, web programs, and other vital business information. Progent offers Calgary, Alberta businesses the services of BlackBerry-certified professionals who can help companies to manage existing BlackBerry deployments or transition smoothly to a modern mobile platform.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently turn to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry environments economically and effectively, eliminating the need for an in-house BlackBerry solutions expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient online support model, gives small companies an affordable alternative for incorporating BlackBerry products productively into their IT network.

Progent's consultants can help your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management support, and Exchange Server 2019 setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, set up streamlined management tools to help you track and support BlackBerry devices across your business, recommend security policies that are right for your business, develop custom mobile software, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.

Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.

Consulting Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry wireless handsets, offering a single platform for handling critical jobs such as device deployment, updates, and retirement while also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server includes a variety of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in selecting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can help your company to select advanced security functions and activate them remotely. Examples of these over-the-air configurable security features include:

• Lock down a BlackBerry device
• Wipe information from a missing or stolen device
• Disable Bluetooth
• Enable internal defenses against malware

BES Server also provides versatility in selecting ways to prevent BlackBerry users from loading or running unsafe or unauthorized applications. Progent can assist you to select protective processes like:

• List exactly what programs are permitted on the device
• Prevent third-party applications from using persistent storage on the smartphone
• Select which resources external programs can use on the device
• Limit the kinds of connections external software running on the BlackBerry smartphone can establish
• Block all external applications from being installed or executed on the BlackBerry smartphone

How Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization issues to architecting wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also assist you to troubleshoot a wide array of issues concerning synchronization, handset detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide online support for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support expenses low and, by solving problems promptly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements analysis, solution design, installation strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a wireless solution that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration approach and hardware products meet your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about options for software editions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can help your company to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Specialist
To contact Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.