UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize companies in Brasília Federal District, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers direct costs since solutions require a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where quick solutions manage to turn into major bills. Progent's penchant for disposing of technical issues efficiently translates into your company conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-proven methodologies that promote the maximum level of efficiency for online help and repair for small and midsize business information networks. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to connect to your company's system without breaching network security.

Progent's highly evolved customer support reporting application keeps extensive documentation of all support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support delivered to every customer by every Progent consultant. This archive of issues and repairs is stored as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal support staff so Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Brasília Federal District or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's phone-based support experts possess advanced credentials in a comprehensive array of disciplines. This broad scope of technical skills allows Progent's engineers to handle almost any crisis likely to take place in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to businesses with multi-platform networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based services available from Progent to clients in Brasília include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide urgent online help for diagnosing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems occurring in network planning, installation, maintenance, protection, and repair. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management tools and developing workarounds or locating software patches. Cisco CCIEs offer exceptional value because their broad experience enables them to solve the most complex problems quickly. In typical instances, less experienced service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can receive immediate assistance for severe network infrastructure problems that are impacting business efficiency but are beyond the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of state-of-the-art remote support technology in order to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

• Certified Windows Support
  Progent's Microsoft-premier remote service professionals offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of platform support such as Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 deployment, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide array of remote PC desktop services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Experts
  Progent's qualified CISM and CISSP network security engineers can provide a variety of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your company to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support services to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are intended for small companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk Call Center software to handle the unique requirements of your business, or adding occasional phone support personnel to supplement your internal Help Desk Call Center team to handle unusually busy situations like software transitions, major updates, or installing new business software.

  Progent's Help Desk team of seasoned network experts offers your workers in Brasília Federal District immediate communication with a reliable network service group with years of background offering phone consulting and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's target is to resolve instead of merely report network issues.

• Applications Services: Training, Development, and Problem Solving
  Progent's Applications Consulting staff provides online professional consulting support and education in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To find out more concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the imaginative facets of Apple Mac computing by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or setting up an audio/video production facility.

  Online Network Monitoring Services
  Progent offers companies in Brasília Federal District remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By detecting potential issues before they grow into crashes, proactive monitoring can avoid stressful and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of OS platforms.

Brasilia Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Brasilia metro area.