Immediate Remote Support for Brasília Federal District Information Networks
Urgent Online Support for Brasília SystemsFor organizations located in Brasília Federal District, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the practical background and are equipped with the advanced technology needed to solve the majority of network issues quickly. This reduces immediate costs since solutions use up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to typical online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where quick repairs somehow turn into substantial tabs. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies which promote the maximum level of efficiency for online consulting and troubleshooting for IT networks of any size. Progent's remote service group can communicate with your computer system without violating network security.

Progent's powerful service database application keeps comprehensive histories describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support rendered to every Progent customer by any Progent engineer. This archive of problems and responses is structured as a quickly exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.

Online support services available from Progent to companies in Brasília Federal District include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of network monitoring and management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your system expands readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Basic plans include remote monitoring and management, security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools created to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad selection of devices can be used for this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Help Desk Service provides a transparent supplement to your internal IT support group. Client access to the Service Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, efficiency metrics, and management of the support database are consistent whether incidents are taken care of by your internal IT support staff, by Progent's team, or both. You have complete flexibility to extend or reduce your part of technical support activity as needed. Progent takes care of startup installation and provisioning of the professional services PSA software plus workflow documentation, testing and training. To learn more about ProSight Shared Support, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals provides your clients in Brasília Federal District rapid communication with an effective network service resource with substantial experience offering phone help and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major enabler of company productivity, and Progent's intent is to resolve rather than simply record network issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Brasília Federal District online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into crashes, system monitoring can avoid stressful and expensive service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a variety of OS platforms.
How Your Brasília Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Brasília Federal District, Progent's online network support specialists are ready to provide professional and economical IT support the instant your business has to have it. More than 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Brasília office works with a local freelance support technician or employs an in-house IT staff that can handle common network problems, Progent's Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address unexpected system crises or particularly tough integration problems.

Features of Progent's Online Network Support for Brasília Federal District
Progent's online help, remote troubleshooting, network security expertise, and network management services give companies in Brasília Federal District unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or full-time Help Desk support and system management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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