UNIX and Linux Support Services

For small and midsize companies located in Belo Horizonte Minas Gerais, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support lowers immediate costs because solutions require fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike typical online support firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick solutions manage to end up as major bills. Progent's skill at dealing with problems quickly translates into your business conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for online consulting and troubleshooting for small business computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to link to your environment without breaching network security.

Progent's highly evolved technical support database application keeps thorough records of all service that Progent's clients have received. Progent's staff service personnel have access to the records of services rendered to each customer by any Progent engineer. This database of problems and responses is structured as an easily searchable support knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house engineering staff so Progent's online service specialists can arrive at optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Belo Horizonte Minas Gerais or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online consulting professionals possess credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's engineers to handle practically any problem likely to occur in a small or midsize business network. Credentials held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support businesses with mixed-platform networks, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support services provided by Progent to small businesses in Belo Horizonte include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of information technology such as system architecture, email systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer emergency phone-based help for resolving problems within UNIX/Linux networks based on popular variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult issues surrounding network infrastructure design, deployment, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to resolve the most intractable problems rapidly. In many instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive immediate help for serious network infrastructure issues that are crippling worker productivity but are outside the experience of your regular network support resources. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of advanced on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote support experts can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad range of platform support such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of remote desktop support services such as Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier System Security Consultants
  Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to recover quickly after a serious breach. Security services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• Help Desk Call Center Services
  Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the money or time to build and maintain an internal Help Desk but who want fast access to an efficient Help Desk Call Center with professional phone support plus the technical depth to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk software to address the special requirements of your corporation, or providing occasional online staff to supplement your internal Call Center resources to deal with high-demand scenarios like software migrations, major upgrades, or rolling out brand new applications.

  Progent's Call Center staff of experienced network experts gives your clients in Belo Horizonte Minas Gerais quick communication with a large support group with extensive background providing telephone-based consulting and online diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's target is to fix instead of simply track network problems.

• Business Applications Support: Education, Customization, and Problem Solving
  Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, MS Project, MS Word, and MS Excel. To read more information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Mac professionals can nurture the imaginative components of Mac environments by providing phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video production studio.

  Remote Network Monitoring Services
  Progent can provide businesses in Belo Horizonte Minas Gerais remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive and automated. By spotting looming issues before they cause crashes, proactive monitoring can minimize inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of operating systems.

Belo Horizonte Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Belo Horizonte metro area.