Fast Online Help for Belo Horizonte Minas Gerais Information Networks
Urgent Remote Help for Belo Horizonte SystemsFor companies located in Belo Horizonte Minas Gerais, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage because they have the practical experience and have access to the advanced tools needed to solve the majority of information system issues quickly. Efficient support lowers direct costs since solutions accumulate fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially valuable for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from situations where quick repairs manage to end up as large bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven methodologies that promote the highest degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent's Technical Response Center can interface to your environment remotely without violating network security.

Progent's proven service database application stores comprehensive histories of all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance provided to each Progent client by any engineer. This archive of trouble tickets and repairs is organized as an easily exploitable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit fast access to vendors' in-house support staff with the result that Progent's remote service experts can come up with the most efficient resolutions in the least time.

Remote services provided by Progent to customers in Belo Horizonte Minas Gerais include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management, security, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for streamlining common tedious jobs. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT staff and your Progent consultant so that potential issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this added form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your corporate support staff. User interaction with the Service Desk, provision of technical assistance, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support resources, by Progent's team, or a mix of the two. You have unrestricted versatility to expand or reduce your part of support work as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and training. To learn more about ProSight Shared Help Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT network. Besides optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Belo Horizonte Minas Gerais immediate communication with an effective support resource with years of experience offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a key driver of business success, and Progent's aim is to resolve and not just record network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Belo Horizonte Minas Gerais online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive and automated. By anticipating possible trouble spots before they expand into downtime, automated monitoring can minimize disruptive and expensive network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support multiple operating systems.
How Your Belo Horizonte Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Belo Horizonte Minas Gerais, Progent's online network support engineers are ready to provide professional and cost-effective system support the moment your organization needs it. More than two decades of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Belo Horizonte company has a regular independent support technician or maintains a full time IT staff that know how to handle typical network problems, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to handle sudden system emergencies or particularly complicated integration problems.

Features of Progent's Remote Computer Services for Belo Horizonte Minas Gerais
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give offices in Belo Horizonte Minas Gerais unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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