UNIX, Linux, Sun Solaris, Mac OS X Remote Support Services for

For small companies located in Austin Texas, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system problems quickly. This lowers direct costs because solutions require a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where fast repairs manage to turn into major bills. Progent's skill at solving technical issues quickly results in your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has developed an array of optimized technologies and field-tested processes that ensure the highest degree of effectiveness for online consulting and troubleshooting for small company information networks. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the experts of Progent's remote service group to link to your network remotely without violating network security.

Progent's proprietary customer support reporting application stores detailed histories describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of support rendered to every Progent customer by any engineer. This database of anomalies and resolutions is organized as an easily retrievable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service specialists can find the best solutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Austin Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based support experts have certified skills in an extensive set of technologies. This broad range of IT skills allows Progent's engineers to address practically any emergency likely to crop up in a small company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online support provided by Progent to clients in Austin include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies a person's networking skills at the master level. Cisco CCIEs can resolve even the most intractable challenges surrounding network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional value because their deep experience permits them to fix even the most difficult problems quickly. In common instances, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get immediate support for complex network infrastructure problems that are hurting worker productivity but are beyond the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can communicate with your environment using sophisticated remote support tools in order to perform fast, secure, and economical analysis and remediation. Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified remote service professionals offer computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support services including Microsoft Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a broad array of online PC desktop consulting and support services such as Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly after a serious breach. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who don't have the budget to build and maintain an in-house Help Desk but who want fast access to a dependable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center software products to meet the unique demands of your business, or providing occasional phone support staff to supplement your in-house Help Desk Call Center resources during high-demand situations like software transitions, major updates, or installing new applications.

  Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Austin Texas quick access to a dependable support resource with substantial background delivering phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's goal is to solve rather than simply track technical issues.

• Applications Services: Training, Customization, and Problem Solving
  Progent's Applications Consulting staff provides remote professional consulting expertise and education in specific application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, Project, MS Office Word, and Microsoft Excel. For additional information concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can promote the imaginative facets of Apple Mac computing by providing phone-based help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Austin Texas online network monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your network support is proactive rather than reactive. By detecting looming issues before they result in crashes, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a combination of operating systems.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.