Wireless Solutions

Consulting Support for BlackBerry Technology
BlackBerry mobile smartphones were once among the most successful products for maintaining location-independent access to messaging, calendars, web applications, and other critical business information. Progent offers Austin, Texas businesses the expertise of BlackBerry-premier consultants who can assist companies to manage existing BlackBerry deployments or migrate smoothly to a current smartphone solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the standard for organizations of all sizes, successful deployment and support of RIM BlackBerry technology has become increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small businesses frequently turn to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and repair BlackBerry-based environments affordably and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, combined with Progent's proven remote support capabilities, gives small businesses an economical alternative for incorporating BlackBerry products productively into their IT system.

Progent's engineers can help your company with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Exchange setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you monitor and support BlackBerry devices across your company, define security policies that are right for your company, develop custom mobile applications, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, providing a single platform for handling key jobs like device installation, upgrades, and retirement and providing a solid foundation for data protection and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Groupwise, or Domino email servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server includes a wealth of security options beginning with automatic data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of security to meet the special requirements of your mobile network. Progent's BlackBerry authorized engineers can help your company to choose powerful security features and enable them wirelessly. Samples of these over-the-air selectable security settings are:

• Lock down a BlackBerry smartphone
• Wipe data from a misplaced or stolen BlackBerry smartphone
• Lock out Bluetooth functionality
• Enable built-in protection against malware

BlackBerry Enterprise Server also offers flexibility in determining ways to keep BlackBerry users from installing or running unsafe or unauthorized code. Progent can assist you to choose protective processes such as:

• Specify exactly what programs are allowed on the device
• Block third-party programs from allocating persistent storage on the BlackBerry device
• Select which resources external applications can use on the BlackBerry device
• Restrict the kinds of access third-party applications running on the device can initialize
• Prevent all third-party programs from being installed or run on the BlackBerry device

Progent's Remote BlackBerry-premier Support is Quick and Economical
For companies in Austin, Texas who require quick and economical access to a certified RIM BlackBerry consultant, Progent delivers efficient online help from a seasoned network support staff who have provided network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and enables specialists to resolve problems quickly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry solutions and can provide professional help in fields such as troubleshooting synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also help your company to troubleshoot a broad array of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support expenses low and, by resolving problems promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network needs assessment, system architecture, installation strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist you to decide which administration model and equipment match your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software editions, processors and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security engineers to run network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Expert
In order to contact Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.