Fast Remote Support for Augusta-Richmond County Georgia Information Networks
Fast Remote Technical Support for Augusta-Richmond County NetworksFor organizations in Augusta-Richmond County Georgia, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast repairs somehow turn into big bills. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent's Technical Response Center can communicate with your network remotely without breaching network security.

Progent's advanced technical support reporting system keeps extensive histories of all service that Progent's clients have received. Progent's authorized service personnel have access to the details of all help rendered to each Progent customer by any engineer. This archive of issues and repairs is organized as an easily exploitable internal database that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's online consulting experts can arrive at the most efficient solutions quickly.

Remote services available from Progent to clients in Augusta-Richmond County Georgia include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and management for you, so your network expands smoothly without holding you back. For a low and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Entry-level packages include RMM, security, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These include health checking, update management, automated remediation, endpoint configuration, backup and restore, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are requested to verify who you are via a device that only you have and that uses a separate network channel. A wide selection of devices can be used for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service provides a smooth extension of your corporate network support team. End user interaction with the Service Desk, delivery of support services, issue escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are cohesive whether issues are resolved by your internal network support group, by Progent, or by a combination. Your business has complete flexibility to extend or shrink your share of technical support activity as circumstances demand. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. For more information about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk software to meet the special demands of your business, or providing temporary online staff to work with your in-house Help Desk Call Center group to deal with high-demand events like software migrations, major updates, or installing brand new applications.

    Progent's Call Center staff of seasoned network consultants offers your customers in Augusta-Richmond County Georgia rapid contact with a reliable support group with years of background offering telephone-based consulting and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a key enabler of business performance, and Progent's goal is to resolve and not simply record technical problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Augusta-Richmond County Georgia remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to fit your environment so that your IT support is proactive rather than reactive. By detecting looming problems before they evolve into downtime, system monitoring can minimize stressful and costly service failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a combination of operating systems.
How Your Augusta-Richmond County Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Augusta-Richmond County Georgia, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the instant your business requires it. More than two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Augusta-Richmond County company works with a local freelance consultant or employs an in-house organization that know how to deal with day-to-day computer issues, Progent's Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with sudden network emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Augusta-Richmond County Georgia
Progent's online network troubleshooting services allow your Augusta-Richmond County organization to realize the advantages of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    For most businesses in Augusta-Richmond County Georgia, nearby computer service providers, whether represented by independent consultants or an internal maintenance staff, can handle typical technical problems. However, IT crises sometimes strike when local support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual support people. In these cases, Progent's on-call support professionals give you an easy, fast, and budget-friendly solution to supplement your local help and to transfer valuable information to improve your capability to resolve downstream issues locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller offices often rely on independent freelance consultants. Although freelance service people have less overhead than big support companies and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. These badly built environments need careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the solid foundation to handle current business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of technology alternatives available for promoting business growth and improving productivity. These companies do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of IT service, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you pay only for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Companies who work with familiar independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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