Expanding your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Augusta-Richmond County company to pick the right technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Augusta-Richmond County, Georgia companies to succeed with any aspect of building a high-performing remote work environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide switchover to a teleworker business model, which might be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their active tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your company to augment your current Support Desk organization by sharing responsibilities for Support Desk support services transparently between your in-house IT support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support solution based on the number one PSA platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Augusta-Richmond County, Georgia business, phone 1-800-993-9400 or visit Contact Progent.