Mobile Consulting Services

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web applications, and other critical business information. Progent offers Augusta-Richmond County, Georgia companies support from BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry environments or migrate efficiently to a current mobile platform.

As the complexity of small company networks has increased, and as the need for enterprise-class security, reliability, and recoverability has become the standard for companies of any size, successful integration and support of RIM BlackBerry technology has become more difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations often resort to external consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the requirement for an internal BlackBerry technology specialist and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small businesses an affordable alternative for integrating BlackBerry technology productively into their business information network.

Progent's experts can assist you with SQL Server 2019 development support, SQL Server 2016 migration support, and Exchange Server 2019 setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to monitor and control BlackBerry devices across your company, recommend security policies that are right for your company, develop custom mobile software, and make sure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored quickly and safely.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, offering a centralized platform for handling critical tasks such as device installation, upgrades, and retirement and also providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry smartphones and supports remote synchronization.

BES Server offers a variety of data protection options starting with advanced encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great versatility in selecting levels of security to meet the special needs of your mobile network. Progent's BlackBerry certified consultants can assist your company to choose powerful security functions and enable them remotely. Samples of these wirelessly selectable security settings include:

• Lock down a BlackBerry smartphone
• Wipe information from a missing or stolen device
• Lock out Bluetooth
• Activate built-in defenses against malware

BlackBerry BES Server also provides versatility in selecting how to keep mobile users from loading or running unsafe or unauthorized code. Progent can assist you to select protective processes like:

• List exactly what programs are allowed on the device
• Block external programs from allocating non-volatile storage on the BlackBerry smartphone
• Determine which functions external software can access on the device
• Restrict the types of connections third-party applications running on the device can establish
• Block all external applications from being loaded or executed on the smartphone

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition assist your business to resolve a wide range of problems concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, IM, PC software installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support expenses low and, by dealing with issues quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist you to define and install sensible security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Professional
To ask Progent about professional expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.