UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for

For small and midsize companies located in Anchorage Alaska, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote technical support services offer excellent leverage because they have the real-world background and the advanced technology to solve most information system issues rapidly. This reduces immediate expenses since service calls take up fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at dealing with technical issues efficiently results in your business saving cash.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which promote the maximum degree of efficiency for online help and repair for small business IT networks. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your system without compromising network security.

Progent's advanced technical support reporting application stores detailed histories of all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of services delivered to each client by any engineer. This archive of issues and repairs is stored as an easily accessible internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow quick response from manufacturers' internal support staff so Progent's remote consulting experts can find optimal solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Anchorage Alaska or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's engineers to handle practically any crisis that may crop up in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To help customers with mixed-OS environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online technical services available from Progent to customers in Anchorage include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates a person's technical skills at the expert level. Cisco qualified CCIEs can deal with the most complex challenges occurring in network planning, deployment, administration, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to solve the most complex problems quickly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Few support organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a CCIE so you can receive immediate support for complex network issues that are impacting worker productivity but are not within the comfort zone of your local IT support providers. Progent's Cisco CCIE support experts can connect to your environment using advanced on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.

• Certified Windows Expertise
  Progent's Microsoft-certified remote support professionals can deliver computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide variety of platform support including Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide array of remote PC desktop services including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Specialists
  Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist you to recover rapidly after a serious breach. Security support services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; installing firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• Call Center Support
  Progent's Help Desk Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are ideal for smaller businesses who don't have the money or time to support an in-house Help Desk but who want fast access to a reliable Help Desk with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your existing one, evaluating or customizing Call Center application software to handle the particular needs of your company, or providing occasional online staff to supplement your internal Call Center team during high-demand scenarios such as software transitions, major upgrades, or rolling out new business software.

  Progent's Help Desk Call Center team of experienced network experts offers your clients in Anchorage Alaska rapid contact with a large support resource with extensive experience delivering telephone-based consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's intent is to fix and not merely record technical problems.

• Applications Services: Education, Programming, and Integration
  Progent's Applications Consulting Group provides remote professional engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. To learn more information on Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac experts can support the imaginative elements of Mac systems by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent offers companies in Anchorage Alaska remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By exposing emerging problems before they result in network outages, remote monitoring can ward off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a variety of platforms.

Alaska State Contact Information:
Progent offers consulting services and onsite technical support throughout Alaska.