Fast Online Troubleshooting for Anchorage Alaska IT Networks
Fast Online Technical Support for Anchorage SystemsFor businesses in Anchorage Alaska, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to solve most network issues quickly. Efficient support lowers direct costs because service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the highest degree of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent's online support team can connect to your computer system remotely without violating corporate security.

Progent's proven technical support database application keeps extensive histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of services rendered to each customer by every Progent engineer. This database of issues and fixes is structured as an easily accessible support knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from manufacturers' in-house support staff so Progent's remote service experts can arrive at the best solutions quickly.

Online technical services offered by Progent to customers in Anchorage Alaska include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT personnel and your Progent consultant so that potential issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting tools created to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of important files/folders, apps, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you log into a protected application and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service offers a seamless extension of your corporate support staff. End user interaction with the Help Desk, provision of support, issue escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your in-house IT support resources, by Progent, or by a combination. Your business has complete versatility to expand or shrink your part of technical support activity as needed. Progent takes care of initial deployment and onboarding of the professional services automation software plus workflow documentation, validation and training. To learn more about ProSight Shared Call Desk, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting services can guide you in creating an effective new Call Center or revamping your established organization, selecting or enhancing Help Desk software to address the particular requirements of your business, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team during demanding scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network consultants provides your customers in Anchorage Alaska instant communication with a reliable network service group with substantial experience providing telephone-based help and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a major contributor to business success, and Progent's intent is to resolve and not just report IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced consulting support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Anchorage Alaska online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering possible issues before they cause network outages, automated monitoring can avoid disruptive and costly service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of platforms.
How Your Anchorage Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Anchorage Alaska, Progent's online network support engineers can provide effective and cost-effective IT support the instant your business has to have it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Anchorage company has a regular freelance support technician or maintains a full time IT staff that know how to handle common computer issues, Progent's Microsoft certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to deal with sudden system crises or especially tough integration problems.

Advantages of Progent's IT Support for Organizations in Anchorage Alaska
Progent's remote network troubleshooting services enable your Anchorage company to enjoy the advantages of timely, enterprise-level network support without the expense of managing an in-house IT staff. Your network will derive greater strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Anchorage Alaska, local network support providers, whether made up of independent consultants or an internal IT staff, can resolve the majority of network problems. However, serious problems sometimes occur when your regular resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's online support experts give you a convenient, fast, and economical way to supplement your local resources and to convey useful information to increase your capability to resolve future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance service providers. While freelance service people carry less internal costs than larger service firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your network expands, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems need proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need guidance and technical training to navigate through an ever more complex array of product alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is built around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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